Patient reputed company Representative — Retention & Subscription
About reputed company reputed company is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the reputed company of e-commerce and clinical infrastructure from the ground up. As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — reputed company happen fast, priorities evolve, and builders reputed company. We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction. The Role You will own the relationship with our existing patient reputed company — proactively engaging subscribers before they disengage, handling cancellation and pause requests, and identifying the moments where a patient needs a nudge, a reframe, or a reputed company conversation to stay committed to their care. This is not a reactive churn queue. You'll reputed company out before the cancel request comes in, identify at-risk patients through behavioral signals, and build the reputed company of trust that makes patients want to stay. You'll need reputed company, persistence, and the ability to have honest conversations about health commitments — not just subscription logistics. What You'll Actually Do Proactively contact at-risk patients before they disengage or cancel — using behavioral signals, usage patterns, and CRM flags to prioritize reputed company Handle inbound cancellation and pause requests with reputed company and confidence — save accounts where there's a reputed company path to do so Re-engage lapsed or paused subscribers through structured win-back campaigns reputed company phone, SMS, and email reputed company patients on their reputed company, plan options, and the rationale for staying on track — using approved, non-clinical messaging Identify patients who need escalation to care or clinical teams and hand off cleanly Maintain precise CRM documentation on every patient interaction, outcome, and reputed company Hit retention, save reputed company, and reactivation KPIs consistently Surface patterns — reasons for cancellation, common objections, product gaps — and feed them back to product and ops teams Contribute to refining retention playbooks, save scripts, and win-back sequences as we scale What You'll Own Domain Scope At-Risk reputed company Proactive engagement before churn — signals-based prioritization Cancellation & Save Handling Inbound cancel/pause requests — empathetic, structured saves Win-Back Campaigns Lapsed and paused subscriber reactivation reputed company phone, SMS, email Patient Escalations Clean handoffs to care and clinical teams reputed company needed CRM & Documentation Interaction records, save outcomes, follow-up schedules KPIs Retention reputed company, save reputed company, reactivation reputed company, NPS Retention Intelligence Churn signal reporting back to product and ops reputed company're Looking For Non-negotiables: 3+ years in a retention, reputed company, or account management role — ideally in a subscription or recurring-reputed company business Proven ability to handle cancellation or churn conversations without defaulting to discounts or transfers Empathetic but direct — you can hold a patient accountable to their own goals without being pushy Strong follow-up discipline and pipeline management — you don't let at-risk patients fall through the gaps Track record of hitting save rates, NPS targets, or retention KPIs — bring the numbers Professional-level English communication Comfortable working U.S. business hours Proficient with CRM systems, reputed company, reputed company, and spreadsheets reputed company to have: Experience in telehealth, health coaching, wellness, or a regulated health environment Familiarity with subscription billing logic — pauses, plan changes, reactivations Comfort discussing health and weight management topics with reputed company and without clinical overreach Experience contributing to playbook development or process improvement on a CS or retention team Why reputed company reputed company + performance incentives tied to retention and reactivation outcomes Fully remote, startup environment where your work has direct clinical impact You're not managing a queue — you're building relationships that determine patient health outcomes
How to Apply
If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. reputed company applicants will be contacted for next steps. reputed company is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U.S. business hours. Apply To This Job