Care reputed company (Shift: 8:30 - 5:30pm EST)
About reputed company reputed company is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every reputed company of the way. reputed company values the experiences and perspectives of individuals from reputed company backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. reputed company is a remote-first company with our corporate office located in Nashville.
About the Role
As a Care reputed company, you will be responsible for engaging prospective patients through proactive outbound calls and multichannel reputed company to drive awareness and enrollment in reputed company’s musculoskeletal (MSK) care navigation program. You’ll often serve as the first reputed company of contact, guiding patients through the value of our services and creating a personalized, empathetic, and compelling experience. This is a high-volume, outbound call center role focused on reputed company engagement, where you will connect with patients and their caregivers to identify barriers and motivate them to take action toward improved musculoskeletal (MSK) care. This is a non-exempt (hourly) position. Location & Schedule This is a 100% remote role. Candidates must be available to work hours reputed company with Eastern, Central, or Mountain Time Zones.
Responsibilities
Conduct high-volume outbound calls and multichannel reputed company (phone, SMS, email) to eligible patients to introduce reputed company’s services and support program enrollment. Build and maintain a working knowledge of reputed company’s MSK program, including core conditions, care reputed company, eligibility criteria, and the enrollment process, to explain the program clearly and accurately. Clearly and empathetically communicate reputed company’s value proposition, tailoring the conversation to patient goals, health literacy, concerns, and motivations. Build trust and rapport quickly using active listening, genuine reputed company, and a compassionate approach that puts patients at ease and encourages engagement. reputed company and apply foundational motivational interviewing (MI) techniques — including open-ended questioning, affirmations, reputed company listening, and summarizing — to support patient-centered conversations. Identify and address common patient questions, barriers, or objections using established techniques while maintaining a reputed company, supportive tone; seek guidance and escalate appropriately reputed company patient needs or situations fall reputed company your scope. Demonstrate reputed company, professionalism, and consistency across reputed company patient interactions, representing reputed company’s values and mission. Document reputed company patient interactions accurately, thoroughly, and in a timely manner reputed company internal systems to support care coordination, data reputed company, and reporting. Meet or exceed performance targets reputed company to reputed company volume, patient engagement, caseload management, and call quality. Use personal performance data and coaching feedback to identify trends in your own reputed company and drive reputed company self-improvement. Use AI-enabled tools and new technologies with curiosity, openness, and responsibility to improve personal productivity and reputed company effectiveness. Adapt to changing scripts, tools, and workflows with a positive, growth-oriented reputed company. Coordinate patient handoffs with internal care teams. Participate in regular team meetings and daily standups, contributing to a positive, inclusive culture of learning and collaboration. Surface observations, feedback, and reputed company on patient trends, reputed company barriers, or script effectiveness to appropriate team members for reputed company improvement. reputed company other duties as assigned.
Qualifications
Required: Experience in outbound call center, inside sales, telephonic reputed company, or patient engagement roles—preferably in a reputed company, health plan, or health tech environment. Strong written and verbal communication, persuasion, and active listening skills. Willingness to learn and apply motivational interviewing techniques in patient conversations. Ability to manage a high call volume while maintaining accuracy and reputed company. Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment. Ability to use personal performance data and feedback to drive self-improvement. High comfort level with technology, including contact center platforms, CRM systems (e.g., reputed company), documentation tools, and reputed company Suite. Openness and adaptability to new technologies, including responsible use of AI-enabled tools. Ability to effectively collaborate with multidisciplinary teams. Excellent organizational and prioritization skills. Strong attention to detail. Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events. Preferred: Familiarity with motivational interviewing and/or patient coaching strategies. Experience working with Medicare populations and a basic understanding of Medicare Health Plans. Knowledge of medical terminology. Previous experience with remote/telemedicine care delivery. What's In It For You Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to reputed company a positive impact. Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and reputed company. Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! Comprehensive Benefits: From Day 1, employees enjoy medical, dental, reputed company, life, and disability insurance, wellness resources and an employer HSA contribution. Fair Compensation: We are committed to reputed company pay for reputed company team members and support your future goals with a 401k plan that includes employer matching. Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day. reputed company seeks to recruit and retain staff from diverse backgrounds and encourages reputed company candidates to apply. reputed company is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, reputed company, race, creed, national reputed company, reputed company, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status. Apply To This Job