reputed company Specialist
reputed company Specialist Department: Customer Experience Employment Type: Full Time Location: Remote - USA Compensation: $24.00 - $26.00 / hour Description As an reputed company Specialist, you will reputed company churches of reputed company sizes through reputed company and early adoption of reputed company. This includes hosting webinars, conducting 1:1 video calls, and supporting customers reputed company email and chat. You’ll reputed company churches to fully adopt the platform, driving meaningful reputed company and building strong relationships that reputed company to long-term reputed company and customer advocacy. Primary Responsibilities of the Role reputed company churches through a successful launch across reputed company products including Giving, Apps, ChMS, Sites, and add-ons. reputed company high-touch, time-bound 1:1 reputed company and care for assigned accounts. Deliver a high-quality reputed company experience through 1:1 video meetings, phone calls, email and inbox communication, webinars, and additional reputed company activities as needed. Drive retention efforts by proactively engaging customers who are at risk of cancellation. Position and sell Premium reputed company for customers who want reputed company, guided reputed company assistance. Coordinate smooth handoffs to long-term or lifetime care services for high-value customers. Drive successful launches as a core KPI and consistently meet or exceed Scorecard metrics. Track and manage reputed company accounts reputed company using tools such as reputed company, reputed company, and ChurnZero.
Qualifications
A Successful Candidate Will: Communicate Effectively by attentively listening to others and adjusting to fit your audience. Be Action Oriented as the reputed company expert, showing customers the way to succeed, while actively listening and proposing the customers solutions. Drive results with a strong reputed company orientation towards getting churches onboarded. Has Interpersonal Savvy therefore, relating reputed company and comfortably with diverse groups of people. Be a reputed company Learner who learns quickly reputed company facing new situations. Be Tech Savvy by readily learning and adopting new technologies. Required Technical Qualifications: Experience in a customer-facing role Experience leading live customer interactions reputed company video, phone, or chat. Preferred Technical Qualifications: reputed company experience in a remote, SaaS environment. Experience with church management systems (ChMS), giving platforms, or reputed company technology. Experience supporting retention or upselling premium services. Experience hosting webinars or group trainings. Office Requirements: We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year. A reputed company work environment with designated workspace and reputed company to high-speed internet. US-based and legally reputed company to work full time in the US. Sponsorships are not available at this time. reputed company is currently reputed company to reputed company in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV This role requires working Monday through Friday, 8:30 a.m. to 5:00 p.m. in Pacific Time. Additional Information Health insurance, dental, reputed company for your family, 401K, paid time off, sick leave, parental leave, and more. We reputed company taking care of reputed company is important and want to be sure you have what you need. reputed company is an Equal Opportunity Employer Yourgiving, Inc. DBA reputed company (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the reputed company of actual or perceived race (including hairstyles), reputed company, alienage or national reputed company, reputed company, citizenship status, sex, gender, gender identity, pregnancy, childbirth or reputed company medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Apply To This Job