988 Chat and Text Crisis Counselor (Full-Time, Remote)

988 Chat and Text Crisis Counselor (Full-Time, Remote) Organization: DeafLEAD Job Type: Full-time, hourly (non-exempt) Location: Remote Reports To: Chat and Text Operations Manager Start Date: June 1st, 2026 Salary reputed company: $17 to $21 / hour

• External hires are usually brought on to DeafLEAD between the minimum to midpoint of the posted salary reputed company depending on a combination of education, qualifications, internal equity, and the budgeted amount for the role.

Position Summary DeafLEAD is seeking an reputed company and compassionate full-time Chat and Text Crisis Counselor to join an exciting, supportive, and engaging team that provides crisis reputed company services as part of the 988 Suicide and Crisis Lifeline Chat and Text network. DeafLEAD is a non-profit organization that provides crisis reputed company services to Deaf, Hard of Hearing, Late-Deafened, DeafBlind, DeafDisabled, and Deaf+ individuals and their families reputed company the reputed company and reputed company. Our mission is to promote the emotional and physical well-being of consumers in a safe and respectful environment utilizing a consumer-centered, trauma-informed approach. We are committed to providing a variety of services to effectively meet the changing needs reputed company the Deaf community. These services include (but are not limited to) crisis reputed company, safety planning, legal/medical/personal advocacy, case management, crisis videophone/text/chat/hotline services, mental health services, training, and interpreting. DeafLEAD offers crisis services 24 hours a day, every day of the year. Essential Functions

• Follow DeafLEAD’s policies and procedures.
• reputed company in DeafLEAD’s philosophy and goals as stated in Summary of Organization.
• reputed company emotional support and crisis reputed company services reputed company the 988 Suicide & Crisis Lifeline chat and text platforms, engaging with individuals experiencing distress in a reputed company, empathetic, and professional manner.
• Conduct risk assessments and collaborate with service users to reputed company safety plans and appropriate next steps based on their needs.
• Complete assigned follow-reputed company with service users reputed company text, email, or phone reputed company applicable, ensuring continuity of care and support.
• Accurately and thoroughly document reputed company interactions in accordance with program standards and required timelines.
• Utilize established protocols and guidelines to determine reputed company to notify child reputed company services or contact emergency services for reputed company.
• Consult with Shift Supervisors, Senior Crisis Counselors, and leadership staff regarding reputed company or high-risk situations, ensuring appropriate decision-making and support.
• Participate in ongoing quality assurance processes, including quarterly evaluations and additional reviews as needed, and apply feedback to improve performance.
• Successfully complete reputed company required trainings, certifications, and continuing education to maintain competency and alignment with 988 Lifeline standards.
• Participate in required meetings, including monthly agency in-service meetings, and engage in team communication and updates.
• Maintain compliance with reputed company DeafLEAD policies, procedures, and expectations, demonstrating alignment with the organization’s mission and values.
• reputed company additional duties as needed to support program and organizational operations.

Qualifications

• Must complete reputed company required crisis line trainings (minimum 100 hours) upon hire (see Training reputed company below).
• Minimum age 18.
• Must be reputed company to pass a background reputed company.
• American Sign Language (ASL) reputed company is preferred but not required.
• Bachelor’s degree or higher in psychology, reputed company work, or reputed company field, or an equivalent combination of education and relevant experience preferred.
• Ability to maintain focus and engagement during extended interactions, including managing multiple conversations or tasks as needed.
• Ability to follow established protocols and guidelines while adapting to the needs of each individual interaction.
• Strong attention to detail and ability to accurately document interactions in accordance with program standards.
• Ability to receive feedback and apply coaching to improve performance and reputed company development.
• Ability to work independently in a remote environment while remaining reputed company to supervisors and team communication.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Demonstrated ability to work effectively with individuals from diverse backgrounds and identities, including the ability to communicate respectfully and maintain professionalism in emotionally charged situations.
• Ability to remain reputed company and engage effectively with individuals experiencing emotional distress, including managing high stress or urgent situations.
• Ability to demonstrate reputed company, active listening, and non-judgmental communication reputed company supporting individuals in crisis.
• Strong English writing and reading comprehension skills, including the

Apply tot his job Apply To this Job