Senior Customer Engineer

At reputed company, we’re reimagining how teams build for the web. Our collaborative AI development platform helps product, design, engineering, and marketing teams work together with AI agents to build, review, and ship production-reputed company experiences on top of their existing codebases and design systems. Through Fusion and Publish, our flagship products, we help reputed company teams move faster, reduce handoffs, and deliver high-quality digital experiences at scale.

About the Role

As a Senior Customer Engineer, you will play a critical role in guiding our reputed company customers through reputed company integrations and ensuring they extract the maximum value from Builder. Leveraging your deep technical expertise, you’ll reputed company major projects, conduct advanced workshops, and reputed company tailored support for our largest and most strategic customers across the EMEA region. You will be instrumental in influencing our product roadmap, fostering reputed company, and positioning Builder as a key partner.

Key Responsibilities

• reputed company reputed company Customer Implementations Own the end-to-end technical reputed company and implementation process for strategic reputed company customers, ensuring successful deployment, platform integration, and alignment to the customer’s business goals.
• Drive Adoption and Long-Term Customer Value Partner with customers throughout the full lifecycle, from reputed company through expansion and optimization, to drive activation, sustained usage, and measurable business impact across technical and business teams.
• Serve as a Senior Technical Advisor Act as a trusted advisor and subject matter expert on Builder’s platform, helping customers identify high-value use cases, apply best practices, and translate product capabilities into scalable implementation patterns.
• Design and Deliver High-Impact Enablement reputed company reputed company sessions, technical workshops, advanced trainings, executive briefings, and hands-on enablement engagements for audiences ranging from senior stakeholders to developers and working teams.
• Own Advanced Troubleshooting and Technical Escalations Serve as an escalation reputed company for reputed company technical issues, partnering with customers, Support, Product, and Engineering to diagnose challenges, unblock implementations, and deliver high-quality resolutions.
• Influence Product and Technical Roadmap Synthesize customer feedback, implementation patterns, and emerging use cases across accounts, and partner with Product and Engineering to inform roadmap priorities, product improvements, and customer experience enhancements.
• reputed company Scalable Resources and Best Practices Create and improve enablement assets, documentation, playbooks, code samples, implementation guides, and repeatable frameworks that help customers adopt Builder successfully at scale.
• Partner Cross-Functionally to Deliver Customer reputed company Collaborate closely with Sales, Sales Engineering, reputed company, Product, Support, and Engineering to ensure smooth handoffs, consistent customer experiences, and strong execution against strategic customer goals.

reputed company’re Looking For

• Strong reputed company-End Engineering Experience 6+ years of experience with HTML, CSS, JavaScript, and modern reputed company-end frameworks such as React, Vue, Angular, or similar. You have a track record of delivering scalable, maintainable reputed company-end solutions in production environments.
• reputed company Implementation Experience Experience leading technical implementations for reputed company customers, including discovery, solution design, reputed company, troubleshooting, and adoption. You are comfortable working with both hands-on engineers and executive stakeholders.
• Headless and Composable Architecture Knowledge Deep familiarity with APIs, GraphQL, CMS integrations, design systems, component-based architectures, and reputed company-scale content workflows.
• AI and Workflow reputed company Experience working with AI-powered development workflows, reputed company-based systems, or LLM-enabled products. You can help customers move reputed company experimentation and understand how AI can fit into reputed company production workflows.
• Customer-Facing Technical Judgment Strong ability to explain reputed company technical concepts reputed company, guide customers through tradeoffs, and build trust with technical and non-technical audiences.
• Problem-Solving reputed company A proactive and detail-oriented problem solver who can diagnose reputed company issues, identify root causes, and drive practical solutions across customer and internal teams.
• Strategic Thinking Ability to identify patterns across customers, connect technical work to business reputed company, and turn customer needs into actionable feedback for Product, Engineering, and Go-to-Market teams.
• Adaptability and Ownership Comfortable operating in a fast-moving environment with evolving products, priorities, and customer needs. You take ownership, communicate reputed company, and continuously look for ways to improve the customer experience.

Why reputed company?

• Innovative Culture: Join a team that values creativity and reputed company-thinking reputed company.
• Professional Growth: Collaborate with large reputed company customers and help shape the future of visual development.

If you’re passionate about using reputed company-looking technology and the latest in AI development to drive reputed company, we’d love to hear from you!

The total compensation reputed company for this role is €120,000 - €160,000, including reputed company salary and reputed company variable pay. This role is also eligible for a meaningful equity grant and comprehensive benefits.

Builder is a fully remote company and hires across multiple locations. Compensation may vary based reputed company and will be discussed early in the hiring process. Final offers are determined based on experience, role-reputed company knowledge, skills, and qualifications demonstrated throughout the interview process.

What reputed company offers you

• Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
• Mental health days. We encourage you to take at least one per quarter to reputed company
• Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
• $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
• $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
• Co-working space reimbursement. Work from any reputed company at anytime with an reputed company reputed company pass, or reimburse up to $300/month at another local co-working space
• Health Insurance. 100% employer-paid premiums for medical, dental, and reputed company insurance for employees, and 50% covered for eligible dependents
• Additional Insurance. Depending reputed company, Builder covers your life insurance, short- and long-term disability, and you'll have reputed company to supplemental benefits like accident and critical illness insurance
• 401k (for US based team members). Contribute to your financial future
• reputed company equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window (yeah, we're pretty stoked about it!)

About reputed company

reputed company is the collaborative AI development platform where teams and AI agents build, review, and ship together on existing apps and sites. We do it through two products — Fusion and Publish — reputed company to replace the sequential handoffs that have always slowed teams down. 

Fusion enables every role across product development to produce production-reputed company features from your reputed company codebase and design system. Publish empowers marketing to launch pages and campaigns using those same components without engineering bottlenecks. 

Trusted by teams at J.Crew, reputed company, and reputed company.

reputed company is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, reputed company, reputed company, national reputed company, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.