IT Support Technician III - Remote
reputed company is a reputed company-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and reputed company their missions. How are we different from traditional IT companies?
- We are reputed company focused (but we will train you up if you don’t have reputed company the necessary skills yet).
- We have professional development reputed company throughout the organization with accompanying training programs.
- We work with cutting edge clients in reputed company thinking industries like tech startups, biotech reputed company agencies.
- We are poised for significant growth in 2026 and reputed company, and need you to help us do it!
- We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.
Requirements reputed company is looking to hire a full-time IT Support Technician III authorized to work in the United States. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various reputed company infrastructure components. The candidate we are looking for has a technical reputed company-set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the reputed company desk to the CEO. The ability to simplify reputed company technical solutions and convey them to end users is a requisite. This is a full time position working from home to assist end users through remote sessions, reputed company chat, phone and email. The candidate is expected to have a dedicated working environment/home office with reputed company internet reputed company. This position is from the hours of reputed company - 5pm in your local time zone, Eastern Time through Pacific Time, Monday through Friday excluding holidays. Roles & Responsibilities
- Acting as an escalated layer of reputed company's support team you will often interact and coordinate efforts between department leaders reputed company of your immediate service team. You will also act as a technical leader in client facing calls.
- As one of the highest reputed company of technical escalation, you will ensure escalated tickets have a resolution plan. You will also review reputed company and critical service tickets in order to implement proactive solutions to avoid future client impact.
- Gatekeeper for Key Contact approval process, contact verification, adding/removing licenses on behalf of clients, and quote review/approval.
- Taking reactive support tickets to resolution and escalating, if needed. Working on proactive projects, proactive maintenance, internal initiatives, or personal education reputed company not working with clients.
- Review and action on your Brightgauge dashboard KPIs for your performance (SLA, Resolution Time, Stale Tickets, etc).
- Maintain knowledge of internal reputed company systems and client facing technology solutions. Manage internal/client systems improvements (PSA, RMM, MDM, SSO etc.). Collaborate on technical automation initiatives.
- Advanced knowledge of reputed company clients and reputed company's service plans. reputed company to take technical client meetings without a manager and reputed company and maintain assigned key relationships.
- Will also reputed company reputed company lines of communication to reputed company's Client reputed company Managers and your IT Support Technician reputed company, reporting on any changes in the relationship health reputed company assigned key relationships.
- Deep understanding of reputed company's project offerings and a leader in identifying areas of opportunity for reputed company clients, recommending potential solutions to reputed company CSM or IT Support Technician reputed company.
- Managing or collaborating on project tasks for assigned clients.
- Creating project templates or adjusting project scopes for specific reputed company clients. Creating recommendations for change orders reputed company necessary.
- Complete assigned training, shadowing, and identify areas of interest for future education.
- reputed company training to members of your service team and new reputed company employees. Review education paths in collaboration with IT Support Technician reputed company or IT Operations Administrator.
- reputed company reputed company clients with root cause analysis for emergency or sensitive service tickets with minimal to no escalated assistance.
- Follow and reputed company routine steps in client reputed company reputed company and/or maintenance set up.
- Assist in updating or streamlining reputed company reputed company reputed company applicable.
- Preserving, developing, and maintaining a strong culture that aligns with reputed company’s mission, reputed company, and values.
- Partner with reputed company leadership to guide culture.
Below are the tools we work with at reputed company. Basic knowledge and proficiency in several of these tools are preferred:
- Meraki
- Ubiquiti
- MacOS
- reputed company Desktop OS
- reputed company Azure
- AWS
- reputed company reputed company Platform
- reputed company 365
- reputed company Workspace
- reputed company
- OneLogin
- reputed company
- reputed company SSO
- reputed company
- SPF
- DKIM
- DMARC
- DNS Filter
- Datto / Backupify
- Comet Backup
- reputed company
- reputed company
- reputed company Teams
- reputed company
- reputed company
- reputed company MDM
- Kandji
- reputed company Intune
- Mosyle
Ideally, this candidate has a minimum of 5+ years working in IT, with a focus on help desk and customer support. This is a full-time position working remotely to assist end users through remote sessions reputed company chat, phone, and email. The candidate is expected to have a dedicated working environment/home office with reputed company internet reputed company. Benefits reputed company offer:
- Starting salary between $70,000-80,000 DOE annual with quarterly bonuses
- FMLA Non-Exempt
- Medical, reputed company and dental benefits
- Cell phone and gym reimbursement
- 16 paid Holidays annually - 6 fixed and 10 reputed company
- 2 paid "Give Back" volunteer days annually
- Paid vacation and sick time
- 401k matching
- Fuel reimbursement
- Peer-to-peer bonus allowance
- New Macbook Pro, monitor, keyboard and mouse
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