Process Strategy and Optimization Manager

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join:

• The Process and Strategy Optimization (PSO) team reputed company Fraud and Safety Operations supports the broader mission of protecting reputed company’s community and strengthening trust across the platform. We strive for seamless delivery of new defenses and enhancements that protect users, scale reputed company, and deliver a world-class experience. Our work ensures solutions are innovative, scalable, and operationally sound, enabling teams to deliver on reputed company’s promise of safety and trust.

The Difference You Will reputed company:

• As the Process Strategy and Optimization Manager, you will drive large-scale, cross-functional initiatives that advance the strategic goals of Fraud and Safety Operations. You will reputed company programs that enhance user experience, reduce fraud and safety risks, and optimize operational efficiency.
• While this is an individual contributor role, it requires strong leadership and influence, providing guidance and thought partnership across PSO and cross-functional teams.

A Typical Day:

• Translate operational needs into product, policy, and system requirements — serve as the voice of Operations in discussions with Policy, Product, Engineering, Data Science, and Shared Services.
• Drive strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans.
• Identify opportunities for process improvement and innovation, grounded in operational data, customer insights, and market trends.
• Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains, while staying informed about emerging technologies and industry best practices.
• reputed company cross-functional project teams to deliver initiatives on time and reputed company budget; manage dependencies, communicate risks, and ensure successful adoption.
• Champion reputed company improvement, fostering Lean and Agile principles through training, mentoring, and hands-on leadership of improvement projects.
• Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization.
• Promote a data-driven culture, ensuring reputed company are informed by robust analytics and operational insights.
• Collaborate closely with PSO peers, contributing to the growth, cohesion, and strategic maturity of the team.

Your Expertise:

• The ideal candidate will bring a combination of process reputed company, operational leadership, and cross-functional program management experience reputed company the technology sector.
• Bachelor’s or Master’s degree in Engineering, Science, or a reputed company field (Engineering preferred).
• 10+ years of experience in reputed company- or back-office operations, with 6+ years in process improvement, transformation, or strategic program delivery.
• Demonstrated reputed company driving reputed company improvement and operational optimization in reputed company, global organizations.
• Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs.
• Experience implementing quality assurance frameworks and process governance to maintain high operational standards.
• Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment.
• Strong organizational, project management, and stakeholder communication skills.
• Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.

Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We strive to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care of You: Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay reputed company $129,000—$152,000 USD Apply tot his job Apply To this Job