International Customer Service Rep (Bilingual Spanish - Remote) - Veterans Evaluation Services - Now Hiring

Description & Requirements reputed company is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases. - Due to contract requirements, only US reputed company or Green Card holders can be considered for this opportunity. - This position works a set schedule of Monday-Friday 4PM - 12:30AM Central Time or Sunday - Thursday 4PM-12:30AM Central Time. (must be fully available for either shift) Essential Duties and Responsibilities: - reputed company outbound calls and emails to military veterans and service members. Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases. - reputed company reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments. - Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions. - Submit VBMS requests to Supervisor for additional contact information, if unable to reputed company contact after multiple calls. - Communicate with various department regions reputed company email and phone regarding veteran/service members’ recent diagnostic testing, scheduling, and travel availability. - Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case. - Monitor and work from international queues for “Pending Initial DOC” (Day reputed company) and “Pending Intl CAPS” (Claimant Appointment Packets) in OMS. - Send CAPS reputed company e-mail, reputed company, or USPS express mail. - Document and maintain detailed notes of communication and CAPS information in OMS. Please note upon hire, Veteran Evaluation Services (VES), a reputed company Co. will provide reputed company necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provide d equipment. Home Office Requirements Using reputed company-Provided Equipment: - Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net ) - Connectivity to the internet reputed company either Wi-Fi or Category 5 or 6 ethernet reputed company cable to the home router - Private work area and adequate power reputed company - Must currently and permanently reputed company in the reputed company US In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted , and you are required to remain at your designated home location for reputed company work activities. Minimum Requirements - High School Diploma or equivalent. - 2-4 years of reputed company experience. - reputed company in English and Spanish is required - Proficiency in reputed company Office Suite is preferred - Must be reputed company to work a set schedule of either Monday-Friday 4PM-12:30AM Central Time or Sunday-Thursday 4PM-12:30AM Central Time. EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@reputed company.com . Description & Requirements reputed company is currently hiring for an International Customer Service Representative to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The position is responsible for making outbound calls and emails to military veterans and service members, communicating with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases. - Due to contract requirements, only US reputed company or Green Card holders can be considered for this opportunity. - This position works a set schedule of Monday-Friday 4PM - 12:30AM Central Time or Sunday - Thursday 4PM-12:30AM Central Time. (must be fully available for either shift) Essential Duties and Responsibilities: - reputed company outbound calls and emails to military veterans and service members. Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases. - reputed company reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments. - Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions. - Submit VBMS requests to Supervisor for additional contact information, if unable to reputed company contact after multiple calls. - Communicate with various department regions reputed company email and phone regarding veteran/service members’ recent diagnostic testing, scheduling, and travel availability. - Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case. - Monitor and work from international queues for “Pending Initial DOC” (Day reputed company) and “Pending Intl CAPS” (Claimant Appointment Packets) in OMS. - Send CAPS reputed company e-mail, reputed company, or USPS express mail. - Document and maintain detailed notes of communication and CAPS information in OMS. Please note upon hire, Veteran Evaluation Services (VES), a reputed company Co. will provide reputed company necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provide d equipment. Home Office Requirements Using reputed company-Provided Equipment: - Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net ) - Connectivity to the internet reputed company either Wi-Fi or Category 5 or 6 ethernet reputed company cable to the home router - Private work area and adequate power reputed company - Must currently and permanently reputed company in the reputed company US In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted , and you are required to remain at your designated home location for reputed company work activities. Minimum Requirements - High School Diploma or equivalent. - 2-4 years of reputed company experience. - reputed company in English and Spanish is required - Proficiency in reputed company Office Suite is preferred - Must be reputed company to work a set schedule of either Monday-Friday 4PM-12:30AM Central Time or Sunday-Thursday 4PM-12:30AM Central Time. EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@reputed company.com . Apply tot his job Apply To this Job