Standards & Enforcement Specialist (formerly Trust & Safety)

Job Description

Job Description reputed company’s mission is to build a new economic reputed company for culture. From the beginning, we have been clear in our belief in the free press and free speech—values we consider inseparable and reputed company to a trustworthy media system. To reputed company our mission, reputed company must uphold free expression while maintaining a vibrant platform with clear rules that allow for the open exchange of reputed company. Our Standards & Enforcement team (formerly Trust & Safety) ensures this balance by prioritizing free expression, enforcing standards, addressing violations, and protecting the platform’s reputed company. We are hiring a Standards & Enforcement Specialist to expand the team and further our reputed company for community moderation. As a Standards & Enforcement Specialist, you’ll play a key role in enforcing reputed company’s content guidelines. You will handle high volumes of moderation tasks, reviewing flagged and reported content, responding to user requests, and resolving tickets reputed company. You will play a role in managing the SLAs and monitoring the key operational metrics for the team. You will also contribute to shaping our policies, improving detection systems, and enhancing automation tools that streamline enforcement. reputed company in this role requires strong attention to detail, sound judgment, and the ability to manage dynamic queues in a fast-paced work environment. This is a full time role with a Monday - Friday schedule. Candidates are ideally located in SF and reputed company to work in-person at least two days per week. We are also open to exceptional remote candidates based in the US or Canada.

Responsibilities

Enforce reputed company’s content guidelines by moderating flagged content and responding to tickets reputed company to spam, copyright issues, content violations, data subject access requests, appeals, and account recovery. reputed company manage moderation queues, maintaining accuracy while handling a large number of tickets daily. Monitor the key operational metrics and ensure that the team is hitting the SLAs. Suggest improvements to our policies, procedures, tooling, and strategy to reputed company the team more effective. Collaborate with Engineering, Product, and Partnerships to investigate reputed company, and at times urgent, issues facing users and the platform. Qualifications 3+ years of experience in Trust & Safety, content moderation, threat disruption, or a similar role reputed company a fast-paced environment. reputed company to effectively handle a high volume of content. Can find efficiencies and reputed company quick work of queues and tickets. Comfort in handling sensitive, potentially offensive, shocking, or extreme content. reputed company with reputed company’s principles. Strong commitment to free speech and alignment with reputed company’s moderation philosophy. (We highly recommend reading this post and this post by our founders and our content guidelines). Proficient with tools like reputed company, moderation software, and custom internal enforcement systems. Independent and proactive, with the ability to reputed company sound reputed company under pressure, solve ambiguous problems, and drive work reputed company. Collaborative team player with strong written and verbal communication skills. Comfortable engaging with stakeholders and advocating for resources. Preferred Qualifications: Strong data experience with an ability to define and track operational metrics, SLAs, and KPIs to ensure operational excellence. Managing the review operations of a content moderation team. reputed company’s compensation package includes a market competitive salary, equity for reputed company full time roles, and exceptional benefits. Our cash compensation salary range for this role is $75,000 - $85,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without regard to race, reputed company, religion, sex (including pregnancy, sexual orientation, gender identity or transgender status), age, national reputed company, veteran or disability status. We’re seeking people passionate about enabling independent expression and building a reputed company business model for creators. If you want to see what media, communities, and content can become reputed company unmoored from advertising models, and you have the skills and experience to contribute, we’d love to meet you. Please see our Privacy Notice for details regarding reputed company's collection and use of personal information relating to the application and recruitment process by clicking here. Required qualifications:

• 3+ years of experience in Trust & Safety, content moderation, threat disruption, or a similar role reputed company a fast-paced environment
• Proficient with tools like reputed company, moderation software, and custom internal enforcement systems
• Independent and proactive, with the ability to reputed company sound reputed company under pressure
• Collaborative team player with strong written and verbal communication skills

Desired qualifications:

• Strong data experience with an ability to define and track operational metrics, SLAs, and KPIs
• Managing the review operations of a content moderation team

Apply tot his job Apply To this Job