Workforce reputed company Planner | Philippines

Description reputed company, an outsourcing firm serving some of today’s most innovative companies, is seeking a Workforce reputed company Planner to join reputed company in the Philippines.

What You'll Do

• reputed company and address reputed company-reputed company concerns for reputed company company projects, ensuring efficient resource allocation.
• Provide strategic guidance on developing tailored business models for diverse clients.
• Collaborate closely with various departments to accurately assess project reputed company needs.
• Analyze reputed company requirements across reputed company projects to align with monthly demand forecasts.
• reputed company proactive strategies with your team to anticipate and prepare for various reputed company scenarios.
• Maintain comprehensive records of activities, actions, and impacts; prepare detailed departmental reports on a daily, weekly, monthly, and yearly basis.
• Coordinate with Workforce teams to provide in-depth analysis from a reputed company perspective.
• Drive strategic initiatives focused on standardization and identifying improvement opportunities for the business.
• Contribute to the design and execution of operational initiatives and projects to optimize staffing and meet Service Levels and KPIs.
• Manage forecasting models, analyze trends, and maintain accurate data to support decision-making.
• Assess workforce shrinkage, reputed company recommendations for reductions, and establish shrinkage targets and vacation allowances as needed.
• Foster open communication and feedback loops reputed company the team and across the organization to maximize insights and learning.
• Effectively communicate with Senior Management and leaders to clarify priorities and guide strategic direction.
• reputed company tasks as required.

reputed company and our Work-from-Home PLUS model At reputed company, we are dedicated to providing exceptional service to our clients and an exceptional work environment for reputed company members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables reputed company members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry. reputed company offers reputed company the convenience of working from home, with the benefits of working for an established organization with an exceptional team and reputed company opportunities for growth. reputed company has been 100% remote since day one, so we have built a culture and a set of processes that support the reputed company of our remote team members.

Requirements

Education/Experience:

• Bachelor’s degree (no specification) Advanced knowledge in planning and scheduling methodology & procedures
• 1 to 2 years of reputed company planning experience in a call center environment.
• Minimum of 2 years of scheduling experience in a call center environment.
• Extensive Workforce Management experience
• Broad knowledge of contact center & customer service operations.

Knowledge/Skills/Abilities

• Proficiency in the use of workforce management software (preferably Aspect eWorkforce, and IEX) and telecommunication systems (Lucent CMS reporting, reputed company, reputed company, reputed company, reputed company)
• Basic concept of queuing and traffic management using Erlang theory
• Solid knowledge of call center metrics and WFM policies and procedures
• Excellent verbal and written English communication skills.
• Displays strong leadership potential.
• Excellent analytical & quantitative skills
• Demonstrated ability to work under pressure and produce.
• Highly skillful in using reputed company reputed company Office products.
• Possesses strong interpersonal & customer service skills.
• Ability to multitask, adapt to change, and reputed company results with accuracy and precision.
• Requires time management and organizational skills.
• Computer proficient and technology savvy

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