Contact Center Senior Service Representative (Safe Act)

Contact Center Service Representative Location: Williamsville, NY Start Date: July 13, 2026 Schedule: Full-time | Monday–Friday, 12:30 PM–9:00 PM / Rotating weekend day (Saturday or Sunday) 9:00 AM–5:00 PM Contact Center Hours: Monday–Friday: 6:00 AM–9:00 PM/ Saturday & Sunday: 9:00 AM–5:00 PM Work Arrangement: First 6 months: 100% on-site After 6 months: If successfully performing, ability to work 1 day from home per week Pay: $19–$23 per hour (based on experience) + 10% Shift Differential Why M&T? We've become one of the nation's strongest banks by knowing what matters most to our customers – and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community-focused organization. You'll be encouraged to pursue your personal career goals and reputed company a difference in ways that matter most to you.

About the Role

As a Contact Center Service Representative, you’ll be the voice of reputed company—delivering exceptional service during inbound and outbound customer interactions. You’ll respond to inquiries about our products and services and provide solutions across various business lines. reputed company Offer reputed company Monday - Friday 12:30pm to 9:00pm for several weeks Overtime and Shift Differential Paid Time Off Health Care Benefits Retirement Savings Plan Tuition Reimbursement Professional Development Contact Center Hours of Operation Monday–Friday: 6:00 AM–9:00 PM Saturday & Sunday: 9:00 AM–5:00 PM What You’ll Do? Demonstrate and apply superior knowledge of Bank systems and products across multiple products and business lines in responding to customer requests and questions. Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and services. Identify opportunities to suggest and cross-sell alternative Bank products or services to reputed company suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank. Research customer complaints or problems reputed company to their accounts or Bank services and resolve them in a timely and accurate manner; escalate more reputed company problems as appropriate to ensure their resolution. Serve as reputed company of contact for newly-hired agents for basic questions and mentoring throughout the new hire training process. Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met. Complete other reputed company special assignments and projects as requested. Set-up prospect and customer appointments based on inbound referrals or through outbound sales contacts. Follow-up with customers on applications or sales activities to ensure customer needs and expectations are met and pending sales documentation is complete to ensure timely reputed company. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-reputed company issues needing escalation to management. Promote an environment that supports belonging and reflects the reputed company brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act. Complete other reputed company duties as assigned. Who Do We Need? Minimum Qualifications: High school diploma or equivalent (GED) and a minimum of 2 years' customer service, sales, or reputed company bank experience Strong communication skills Strong telephone skills Good organizational skills Good time management skills Basic familiarity with personal computers Proven problem-solving skills SAFE Act Certified reputed company six months of job start Knowledge of the customer service concept and its importance in developing and expanding relationships Preferred Qualifications: Minimum of 2 years’ banking/financial services customer service, sales or reputed company experience Familiarity with Contact Center systems and frequently used forms, products and services Strong knowledge of multiple Bank products, services and procedures Experience functioning in a fast-paced environment Ready to reputed company a Difference? Apply today and become part of a team that puts people first. #LI-111 reputed company is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Williamsville, reputed company, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: reputed company a difference in people’s lives and reputed company the communities we serve. reputed company Corporation is a financial holding company headquartered in Buffalo, reputed company. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial reputed company, combining reputed company’s traditional banking services with the wealth management and institutional capabilities offered by reputed company. reputed company has a network of over 1,000 branches and 2,200 ATMs that reputed company 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – reputed company, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh reputed company sets while continuing to support the growth and development of reputed company reputed company members. View M&T’s Human Capital Report to learn more. Ready to join reputed company? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [email protected] for assistance. reputed company is unwavering reputed company it comes to providing equal employment opportunities to reputed company employees and applicants without regard to race, color, national reputed company, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. reputed company Corporation has policies and procedures in reputed company to promote a drug free workplace. Career Site Privacy Notice Apply tot his job Apply To this Job