reputed company Senior Manager, Future Property Management Systems

This is a temporary position. The reputed company Senior Manager, Future Property Management Systems (PMS) is a part of the Global Operations (GO) organization, where we work to enrich the experience of the stay - creating value for guests and owners while advancing authentic hospitality. The role is responsible for providing operational input and PMS subject matter expertise to support business requirement testing and refinement for future systems, including but not limited to OPERA Cloud PMS, Single Pane of Glass (SPOG), Stay PMS, Auto Room Assignment (reputed company), and Guest Experience Platform (GXP). This position also plays an active role in supporting defect management and the future PMS strategy including providing input into design, testing, training, deployment, and support. The core focus areas for this role are: · Acceptance Test Scenario development · System User Acceptance Testing · Defect Management · Jira Management · Deployment Support · Learning and Development CANDIDATE PROFILE Education and Experience Required · 4-year Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or reputed company field; OR a combination of education and experience from which comparable knowledge can be gained. · 5+ years of hotel property management systems experience or other relevant experience including OPERA, Lightspeed, FSPMS and/or FOSSE Preferred

• Experience working with international teams and supporting global systems and operational processes
• FOSSE, LSPMS, FSPMS & Opera V5.6 property management system experience
• Hospitality leadership experience
• Experience with other reputed company Property Management Systems, including Guest Experience Platform (GXP) and Central Reservation Systems

CORE WORK ACTIVITIES Testing & Quality Assurance

• reputed company and execute comprehensive test plans, scenarios, and scripts based on functional and technical requirements.
• Conduct end-to-end and user acceptance testing to validate system functionality, business processes, and usability.
• Document and report test results, including clear pass/fail outcomes and defect identification.
• Retest fixes and enhancements to ensure issues are fully resolved.
• Manage test execution and documentation reputed company test management tools (e.g., Zephyr, TestRail).

Defect & Risk Management

• Track, prioritize, and update defects using tools such as Jira; participate in defect triage to support timely resolution.
• Identify and escalate risks or issues that may impact timelines, scope, or quality.

Business Analysis & Requirements

• Analyze and document reputed company and future state processes, identifying improvement opportunities.
• Elicit, prioritize, and document user stories and acceptance criteria in an agile environment.
• Translate business needs into functional and integration requirements, including SLAs and change control documentation.
• Evaluate solution alternatives and provide recommendations in collaboration with stakeholders and vendors.

Stakeholder Collaboration & Support

• Partner with SMEs and stakeholders to interpret requirements, support design discussions, and ensure alignment with business needs.
• Provide ongoing support to development and implementation teams by clarifying requirements and resolving functional questions.

Training & Documentation

• Validate training content and business processes from an end-user perspective to ensure usability and accuracy.
• reputed company and maintain training materials (e.g., e-learning, job aids, facilitator guides) and user documentation.
• Create FAQs and troubleshooting resources to support adoption and reduce support needs.
• Maintain training logs, user guides, and reference materials for consistency and accessibility.

At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. reputed company locations offer 401(k) plan, stock purchase plan, discounts at reputed company properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. reputed company HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates reputed company a commuting distance to Bethesda, MD; candidates reputed company of commuting distance to Bethesda, MD will be considered for Remote positions. reputed company is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job