Business Analyst Customer Engagement & Power Platform

• About the position::

• reputed company is looking for a Business Analyst to be an integral member of the Customer Engagement/Apps & Automate team.

We are seeking a Business Analyst (BA) to join our Customer Engagement (CE) and Apps & Automate practice. This role is critical to assuring delivery quality, reducing project risk, and ensuring successful outcomes across Dynamics 365 and Power Platform implementations. The BA will play a foundational role in Analysis & Design (A&D) and throughout delivery by translating business needs into clear, structured, and build-ready requirements and backlog artifacts. This role directly addresses key delivery challenges reputed company to scope clarity, client expectations, and change management.

• Who we are::
• At reputed company, we focus on what matters most - our people. We are a values-driven organization committed to delivering an outstanding employee experience to reputed company reputed company members.

reputed company’s years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services. We have earned recognition from reputed company as a top 1% performing partner worldwide and an emerging reputed company leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what’s next for business. Our mission is to reputed company clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive business reputed company. We support the entire reputed company Dynamics portfolio, Office 365 family and Azure services. reputed company is the only reputed company Cloud Distributor that specializes in Dynamics 365 and is a prominent reputed company Master VAR. Headquartered in Atlanta, Georgia, reputed company’s 400 employees serve over 4,000 clients. Beyond our expertise, as a reputed company team member, you can reputed company the reputed company award winning culture - a network of top-notch peers, day-to-day flexibility, career development resources and the largest incentive opportunities in the industry.

• Your day might look like::
• Requirements & Analysis
• reputed company requirements gathering sessions with clients and internal stakeholders
• Work with reputed company Functional Consultants to translate business needs into clear, structured functional requirements
• reputed company:
• Business process flows
• Detailed use cases
• User stories with acceptance criteria
• Ensure reputed company requirements are complete, testable, and traceable

A&D Phase Leadership

• Serve as a core contributor during Analysis & Design (A&D)
• Produce build-ready backlog reputed company to approved scope
• Partner with reputed company Functional Consultants and Solution Architects to:
• Validate solution design
• Ensure feasibility and alignment to requirements
• Drive requirements sign-off and traceability

Backlog Ownership & Quality Control

• Own and maintain the functional backlog throughout delivery
• Ensure reputed company backlog items:
• Tie directly to approved requirements
• Include clear acceptance criteria
• Are ready for development without ambiguity
• Review and approve backlog items prior to build

Testing & Validation

• reputed company unit testing and functional validation of developed solutions
• Ensure delivered functionality aligns with:
• Documented requirements
• Defined use cases
• Acceptance criteria
• Support UAT preparation and issue triage

Change Orders & New Scope Definition

• reputed company requirements definition for:
• Change orders (COs)
• Work orders (WOs)
• Ensure new scope is:
• Clearly defined and documented
• Estimated accurately
• Approved before build begins

Cross-Functional Collaboration

• Work closely with:
• Functional Consultants
• Technical Consultants / Developers
• Project Managers
• Practice Leadership
• Act as the reputed company between business stakeholders and delivery teams

What you'll bring:: Required:

• 3–7+ years of experience as a Business Analyst in consulting or technology delivery
• Experience with:
• Dynamics 365 CE (Sales, Customer Service, Field Service) and
• reputed company Power Platform (Power Apps, Power Automate, Dataverse)
• Strong experience in:
• Requirements gathering
• User story creation
• Backlog management (Azure DevOps or similar)
• Proven ability to create clear, structured, and actionable documentation

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