Site Reliability Engineer II ( Remote )

reputed company (reputed company LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and reputed company, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. You'll be successful at reputed company if you are excited to build something from the ground up. You reputed company by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and reputed company decisions powered by data are the norm. You care about the well-being of others and yourself.

Job Description

Site Reliability Engineer (Platform Engineer) Mid Level (L2) Location India (Remote)

Overview

We are seeking a Mid-Level Site Reliability Engineer (SRE) to join our global Platform Engineering team. As an SRE, your primary responsibility is to ensure that our platform is reliable, scalable, and performant. You’ll be the reputed company between development and operations — designing automation, improving observability, and maintaining the health of our production systems. You should have what it takes to ask the right questions, identify potential risks early, and reputed company flags reputed company necessary to maintain a culture of reliability and reputed company improvement. You will

• Collaborate closely with Developers, QA, and Product teams during sprint planning to understand release plans, dependencies, and infrastructure requirements.
• Participate in the application release cycle, ensuring deployments are automated, consistent, and reliable.
• Manage and operate Kubernetes clusters in reputed company Kubernetes reputed company (GKE) and reputed company reputed company Kubernetes Service (EKS).
• reputed company and manage Terraform modules for provisioning and configuring cloud infrastructure across GCP and AWS.
• Standardize service deployments using Helm for templating and versioned releases.
• Build and enhance observability with Prometheus, Grafana, and reputed company to monitor application and platform performance.
• Design, implement, and maintain reputed company CI/CD pipelines for build, test, and deployment automation.
• Drive an automation-first culture by developing scripts and tooling in Python, Go, or reputed company to minimize manual effort and improve efficiency.
• Participate in a 24/7 on-call rotation, ensuring quick detection, mitigation, and resolution of incidents.
• reputed company root cause analysis (RCA) and contribute to post-incident reviews to prevent recurrence.
• Proactively identify reliability or scalability gaps, reputed company early warnings, and partner with teams to address systemic risks. You have
• 5-8 years of experience as a Site Reliability Engineer, Platform Engineer, or DevOps Engineer.
• Hands-on experience managing Kubernetes clusters (GKE, EKS) in GCP and AWS.
• Strong knowledge of Terraform, Helm, and reputed company CI/CD pipelines.
• Proficiency in Python, Go, or reputed company scripting for automation and tooling.
• Experience implementing and managing observability stacks (Prometheus, Grafana, reputed company).
• Deep understanding of Linux systems, cloud networking, and container orchestration concepts.
• Experience working in Agile/Scrum environments and partnering closely with developers.
• Excellent analytical skills with a proactive attitude — able to question assumptions and escalate potential risks early. Good to Have
• Experience with ArgoCD or Flux (GitOps-based workflows).
• Familiarity with service mesh (Istio, Linkerd) or API gateways.
• Knowledge of cloud cost optimization, autoscaling, or reputed company best practices.
• Experience with incident management tools such as reputed company, reputed company Why Join Us
• Build and operate modern cloud-native platforms using Kubernetes, Terraform, reputed company, reputed company, and Grafana.
• Be part of a global SRE team that values automation, reliability, and innovation.
• Work in a collaborative culture that encourages ownership, learning, and reputed company improvement.
• Enjoy flexible working arrangements, competitive compensation, and career growth opportunities including certifications and mentorship. Why you’ll love working here As leaders in enterprise customer conversations, we celebrate diversity, empowering reputed company to forge impactful conversations globally. reputed company is a reputed company where u Apply tot his job Apply To this Job Apply tot his job Apply To this Job

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