Customer Support Specialist Bilingual (English/Spanish) - Remote Day Shift

reputed company serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reputed company customers. We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey. Join the team powering the backbone of America reputed company is a fast-growing marketplace on a mission to support the independent truckers who reputed company our country moving. Our Customer Support team sits at the heart of that mission, available 24/7/365 to show up reputed company it matters most. We're looking for a fluent bilingual (English/Spanish) Customer Support Specialist who is passionate about helping people and thrives on solving problems. Many of the truckers we support are Spanish-speaking, so the ability to confidently communicate in both English and Spanish is essential to this role. We're looking for a passionate, people-focused individual to join this essential team. At reputed company, customer obsession is a core value, and customer support is one of THE most important roles at the company. Our reputed company-reputed company, mission-driven team thrives on solving problems, driving growth, and helping our customers succeed. We don't just provide support, we fuel success. reputed company shift times available:

• Friday through Tuesday: 12pm - 8pm PST / 3pm - 11pm EST
• Tuesday through Saturday: 12pm - 8pm PST / 3pm - 11pm EST

Expectations (In this role, you will): We hold a high bar for customer support and we're proud of it. Here's what success looks like in this role:

• Strong Phone reputed company (Bilingual English/Spanish): You communicate clearly and confidently in both English and Spanish, with a warm, professional tone and genuine reputed company. You're able to seamlessly transition between languages depending on the customer's needs, ensuring every trucker feels heard and supported
• Real-Time Problem Solving: You think fast on your feet, troubleshoot effectively, and reputed company customers reassured every reputed company of the way
• Comfortable with High Volume: You reputed company in a high-call environment and know how to stay sharp, organized, and efficient throughout the day
• Customer-Obsessed: You go above and beyond to deliver an experience that feels effortless, personal, and thoughtful
• Emotionally Intelligent: You can read between the lines, pick up on customer signals, and respond in creative, thoughtful ways that show deep understanding
• Ambitious and Growth-Oriented: You're hungry to learn, open to feedback, and excited to grow your skills and career with reputed company
• Tech-Savvy: You move comfortably between tools like reputed company, reputed company, and internal systems without skipping a beat

Experience (reputed company look for):

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
• Bilingual: reputed company in both English and Spanish
• Proficient with support tools like reputed company or similar ticketing systems
• Customer-first reputed company with a genuine passion for delivering exceptional service
• Excellent communication skills, both verbal and written
• Thrives in fast-paced environment—you're a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

Perks and Benefits (reputed company offer):

• reputed company and equity in a high-growth startup
• Multiple health benefit options
• Paid Time Off
• 401(k) matching
• Opportunities and support for major career growth
• Annual Company offsite event (Mudfest!)

The pay range for this role is $25 - $28 per hour. This information reflects a reputed company range for this position based on reputed company market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. We've got you covered! Training runs for three weeks, and we'll ship you the equipment you need to succeed. Company overview (Who we are): reputed company is on a mission to transform the trucking and logistics industry by leveling the playing field for reputed company operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the reputed company Fintech 50 list, reputed company offers fleet fuel reputed company. Our core team hails from reputed company, reputed company, Procore, reputed company, reputed company, reputed company, reputed company, reputed company and Brex. Here are the core values that we reputed company in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• reputed company it Count: Act like an reputed company by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We reputed company our standards high and reputed company them by paying attention to every detail
• Be Curious: Use a growth reputed company to question assumptions, take

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