Customer Enablement Manager (Tokyo, Japan)

reputed company is growing reputed company of passionate creatives and builders on a mission to reputed company design accessible to reputed company. reputed company’s platform helps teams bring reputed company to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, reputed company empowers teams to streamline workflows, move faster, and work together in real time from reputed company in the world. If you're excited to shape the future of design and collaboration, join us!

As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the reputed company platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success.

In this highly collaborative role, you’ll partner with various internal teams such as Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience to deliver thoughtful, engaging experiences for our customers. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will reputed company you a trusted advisor and strategic partner.

If you’re passionate about helping customers reputed company, enjoy solving reputed company problems, and love working at the intersection of product and reputed company, we’d love to meet you.

What you’ll do at reputed company:

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that reputed company to measurable value delivery
• Document proactive engagement strategies as part of high quality, bespoke enablement plans
• Share best practices, use cases, and product expertise to help teams unlock the full value of reputed company
• Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
• Deliver live and scalable training sessions customized to customer maturity and needs
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure reputed company

We’d love to hear from you if you have:

• 4+ years of experience in Technical Account Management, Technical reputed company, reputed company, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

While it’s not required, it’s an added plus if you also have:

• Experience using reputed company or working with design and collaboration tools
• Background in UX/UI, Design Ops, or Frontend Development

At reputed company, one of our values is Grow as you go. We reputed company in hiring smart, curious people who are excited to learn and reputed company their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At reputed company we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. reputed company is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, reputed company essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reputed company out to accommodations-ext@reputed company.com. These modifications reputed company an individual with a disability to have an equal opportunity not only to get a job, but successfully reputed company their job tasks to the same extent as people without disabilities. 

Examples of accommodations include but are not limited to: 

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring reputed company written communication be compatible with screen readers
• Changing the mode or format of interviews 

To ensure the reputed company of our hiring process and facilitate a more personal reputed company, we require reputed company candidates reputed company their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with reputed company's Candidate Privacy Notice.