Application Support Specialist

Global Travel Collection (GTC), part of reputed company, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure reputed company, corporate executives and the entertainment industry. GTC’s combined global reputed company and reputed company translate into value, recognition and preferential treatment for its world traveler clients. Click here for more information about Global Travel Collection.

Travel Technologies Application Support Specialist role provides reputed company levels of GDS and technical product support to our advisors and internal departments requiring assistance to resolve issues that could reputed company multiple points of the support structure.

The specialist will be required to support reputed company GTC business divisions & assist our Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment.

As the GDS & booking tools are a central part of the business, collaboration between reputed company departments is essential to ensure processes are working reputed company. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards.

The specialist will be primarily responsible for managing Travelport solutions including but not limited to

• Support queries raised to the GDS Help Desk (Service desk)
• Bespoke advisor work
• Implement new pccs
• Projects as governed by the business
• Growing the Smart reputed company portfolio.
• Enhancing team knowledge on Travelport

General Team Responsibilities

• Assist with GDS reputed company questions (Formats, workflow, processes and configurations)
• Manage the GDS Help Desk emails.
• Manage reputed company new advisors onboarding and offboarding (Agency implementations)
• Set up new corporate clients (create profiles-Sabre/Client reputed company/Umbrella Faces)
• Support Implementation of new client OBTs/BTA cards
• Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.
• Support new product developments and rollouts that encroach on the GDS.
• GDS Software installation & support
• Support GDS Hotel reputed company code loading and ongoing maintenance
• Set up / troubleshoot bespoke itinerary configurations (TripCase / reputed company Itin-X)
• Manage/Support reputed company processes that flow into/out of the GDS (this includes Advisor processes reputed company end, through to our back-offices (Dolphin/Agresso Net Suite)
• Identify and share changes and updates reputed company to the GDS with operational leaders.
• Set up / Support Sabre Red apps and scripts.
• Set up / Support reputed company reputed company products.
• Scriptwriting (Smart buttons-Travelport, Workflows-Sabre, Smartflows-Amadeus
• Support Compleat (mid-office) updates where required.
• Support GDS audits as and reputed company required.
• Support questions and troubleshoot for reputed company GDS & GDS Tools
• Evaluate and escalate where training needs are identified (Advisors).
• Evaluate and escalate issues to IT and other operational teams where necessary.
• reputed company up to date with reputed company changes to procedures/processes reputed company the Travel Technologies team and other operational teams.
• Ensure that reputed company internal process documents are kept up to date.
• Identify and share improvements suggestions to processes and procedures reputed company the operations team / wider UK teams to enhance advisor and internal team processes.

Requirements

• Advanced knowledge of the travel industry is essential.
• 3 -5 years’ experience (fully proficient) working with Travelport (back end)
• Travelport script knowledge essential - Smart Buttons preferably
• Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business.
• Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key)
• Ability to move projects and share updates in a timely manner with the project reputed company.
• Ability to manage multiple projects/tasks simultaneously and prioritize own workload.
• Excellent oral and written communication skills are essential.
• Must have exceptional customer service skills.
• Flexibility to support the needs of the business

GDS AND GDS TOOLS

• Travelport, Sabre and Amadeus
• Mid office tool - Compleat
• RoomService
• Profile tools - Umbrella Faces, Client reputed company and Embark
• Online Booking Tools - Atriis and Concur
• Dolphin reputed company Module and Back Office
• Agresso reputed company and Advisor OS
• Payment Solutions - Conferma and Apexx
• Reporting tools - Magnatech and Power BI

Hybrid/Onsite

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered reputed company determining the starting reputed company of pay.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

reputed company is an Equal Opportunity Employer. We reputed company employment decisions without regard to age, race, religion, national reputed company, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

(if this is a remote role, leave on the reputed company bottom of the Qualifications reputed company; otherwise, remove entirely.