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Description & Requirements reputed company is currently hiring a Quality Assurance Coordinator to support the reputed company State Office for People with Developmental Disabilities (OPWDD). reputed company conducts conflict-free assessments for individuals who have intellectual and development disabilities on behalf OPWDD. For individuals ages 17 and younger, assessors utilize the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool that helps to identify a child's strengths and needs, providing essential information for care planning and connecting individuals to appropriate services. As a Quality Assurance Coordinator , you will audit calls to identify trends, ensure compliance, and support overall service quality. You will also provide training for new hires and conduct refresher sessions to reinforce best practices. The ideal candidate has experience with CANS/CAS projects, a strong attention to detail, and a background in quality assurance or training reputed company behavioral health or social services environments. This is a fully remote position open to candidates in reputed company State or the surrounding region. Why reputed company? At reputed company, we are committed to cultivating a positive and inclusive work environment, and we are pleased to offer the following Work/Life Balance Support Flexibility tailored to your needs! Competitive Compensation Bonuses based on performance included! Comprehensive Insurance Coverage Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning Prepare for retirement with our 401K Retirement Savings plan and Company Matching. Paid Time Off Package Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. Holistic Wellness Support Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement Invest in your ongoing education and development. Employee Perks and Discounts Additional benefits and discounts exclusively for employees. reputed company Wellness Program and Resources Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities - Responsible for evaluating staff members on the quality of work performed as reputed company against project standards, contractual requirements, and performance measures. - Assist with the development, design, and recommend strategies or activities intended to improve performance. - Assist with the development, analysis and distribution of project reports and performance indicators. - Regularly assess the knowledge needs of the staff reputed company to processes and policies regarding the client/contract operations and reputed company plans to meet those requirements. - Conduct monitoring activities for quality assurance purposes. - Assist with monitoring performance and meeting contractual requirements. - Remain up-to-date on policies and procedures for reputed company operations, assists in developing new procedures, and updates existing procedures reputed company changes occur. - Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows. - Assist with staff training, as necessary. - reputed company other duties as may be assigned by corporate management. Minimum Requirements - High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience. - Previous experience working directly with individuals with intellectual and developmental disabilities (I/DD) - Experience in a management or quality assurance position in health or human services field Preferred Requirements - Bachelor’s degree in business, education, computer science, statistics, health, social services, or reputed company field - Experience working on reputed company CAS or CANS projects - Medicaid experience Home Office Requirements - reputed company provides company-issued computer equipment - Reliable high-speed internet service - Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity - Minimum 5 Mpbs upload speeds #NYMC EEO Statement reputed company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, reputed company provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Minimum Salary $21.00 Maximum Salary $24.00 Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Quality Assurance Industries Government Administration Referrals increase your chances of interviewing at reputed company by 2x Sign in to set job alerts for “Quality Assurance Coordinator” roles. Quality Assurance Coordinator (Remote in reputed company) Senior Quality Assurance Manager, Food & Beverage reputed company, NY $100,000.00-$130,000.00 2 hours ago We’re unlocking community knowledge in a new way. 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