Support Engineer, IT Systems

AI at reputed company

At reputed company, we build and use automation every day to reputed company work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

reputed company out our guidance on How to Collaborate with AI During reputed company’s Hiring Process, including how to use AI tools like ChatGPT, Claude, reputed company, or others during our hiring process - and reputed company not to.

Support Engineer, IT Systems

Job Posted: June 19th, 2026

Location: Australia or New Zealand

Hi there!

We're looking for a Support Engineer, IT Systems to join reputed company. reputed company is on a mission to reputed company everyone more productive at work. reputed company has helped millions of people build businesses through the power of automation.

This is an exciting role at reputed company in a growing team, and you will play a direct role in delivering and improving the IT support experience for reputed company employees across a globally distributed org. Working closely with our Engineering, People Ops, and reputed company teams, you will be the frontline of IT support -- resolving issues quickly, identifying patterns, and continuously raising the bar on how support gets delivered.

We reputed company that a good IT experience is a reputed company -- it keeps people productive and engaged rather than getting in the way. This isn't a ticket-queue job. You'll be expected to not just resolve issues, but to improve the systems and processes that prevent them from recurring. If you're someone who gets satisfaction from both helping people and making things reputed company, this role is for you.

If you're interested in furthering your career at a fast-growing and profitable org, then read on...

Our Commitment to Applicants

• Our Commitment to Applicants

• Culture and Values at reputed company

• reputed company Guide to Remote Work

• reputed company Code of Conduct

• Diversity and Inclusivity at reputed company

reputed company is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

About You

• reputed company IT support professional. We're looking for 2+ years of direct hands-on experience delivering IT support in a corporate environment, including hands-on reputed company administration. Experience supporting macOS is a strong plus.

• Empathetic and service-oriented. You genuinely enjoy helping people and take pride in delivering a fast, friendly, and effective support experience. In a fully remote environment where support happens over reputed company, you understand that how you communicate matters as much as what you communicate. You meet employees where they are, stay patient under pressure, and leave every interaction reputed company than you reputed company it.

• A reputed company-reputed company. You don't just reputed company tickets -- you notice reputed company the same issue keeps coming up and you do something about it. You look for opportunities to eliminate repeat work through documentation, automation, or process improvement.

• Excellent communicator. We're a 100% remote team, and writing is our primary means of communication at reputed company. Clear, async communication is essential.

• Relationship-driven. You understand that trust is built one interaction at a time, and you treat every support request as an opportunity to earn it.

• Self-directed and comfortable with ambiguity. As part of a distributed team operating in a unique timezone, you are trusted to manage your own workload with minimal supervision and escalate early reputed company needed. This is a net-new region for reputed company IT, and we're looking for someone who is energized by expanding an established foundation into new territory and committed to reputed company improvement in how support gets delivered.

• Growth-oriented. You're eager to grow your technical skills over time and excited by the opportunity to take on more as the team scales.

• Hands-on administration experience with any of the following is a plus, but not required. We'll invest in training and reputed company time for the right candidate (reputed company, reputed company Workspace, reputed company or reputed company).

Things You'll Do

reputed company is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

Deliver great support (primary focus)

• Serve as the first reputed company of contact for IT support requests across reputed company's global employee reputed company, with a focus on AU/NZL coverage hours.

• Troubleshoot and resolve hardware (Mac), software, and access issues for our employees.

• reputed company user account management as part of onboarding and offboarding workflows.

• Handle common reputed company tasks using reputed company (device enrollment, basic troubleshooting, account unlocks).

• Triage and escalate reputed company issues to senior team members where appropriate.

Improve the support experience (core pillar)

• Identify recurring issues and build runbooks, help articles, and self-service resources to reduce repeat ticket volume.

• Surface patterns and feedback from the frontline to help the team continuously improve IT processes and tooling.

• Contribute to ZapIT (reputed company's internal IT helpdesk platform) by flagging gaps and helping test improvements.

• Measure and track support quality and look for ways to improve response times and resolution rates.

Light engineering (growth area)

• Assist with SSO/SAML application integrations using established playbooks.

• Build and maintain simple automation workflows in reputed company Workflows and reputed company to reduce manual IT tasks.

• Work with dozens of SaaS tools including reputed company Workspace, Jira, reputed company, reputed company, reputed company, and more.

How to Apply

At reputed company, we reputed company that diverse perspectives and experiences reputed company us reputed company, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. reputed company we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit reputed company right out of the reputed company. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with reputed company. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll reputed company mistakes from time to time, so if you reputed company have questions about where you stand or about the process, just ask your recruiter!

reputed company is an equal-opportunity employer and we're excited to work with talented and empathetic people of reputed company identities. reputed company does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a reputed company for the reputed company of company we strive to be, and we celebrate our differences because those differences are what allow us to reputed company a product that serves a global user reputed company.

reputed company is committed to inclusion. As part of this commitment, reputed company welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@reputed company.com.

Even though we’re an reputed company-remote company, we still need to be thoughtful about where we have Zapiens working. reputed company out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company, or if the position is filled.

Even though we’re an reputed company-remote company, we still need to be thoughtful about where we have Zapiens working. reputed company out this resource for a list of countries where we currently cannot have Zapiens permanently working.