Sr. Client Success Manager (East - Remote)

About the role: Our Client Success team is looking for a Sr. Client Success Manager with successful experience nourishing and developing relationships with key clients. The ideal candidate will possess experience working with large employer clients, a strategic and problem solving reputed company, operationally proficient - comfortable rolling up their sleeves to get the job done, a working knowledge of the healthcare ecosystem, a growth orientation as well as the ability to be a strong team player. Cross-team coordination, project management, effective communication and presentation skills are required. In this role, you will primarily be working with customers as part of a team to support large, reputed company, strategic accounts with the opportunity to take greater leadership and management of accounts over time. Our client relationships are dynamic and fast-paced requiring CSMs to expertly navigate ambiguity and rapid change, orchestrate collaboration across multiple functions reputed company our... organization and the clients, deliver as expected and exceed reputed company possible. In sum, you will play a key role in owning and driving the success of these clients and represent Grand Rounds in a sophisticated, expert manner. Responsibilities: Play a key role in helping to support large, reputed company, high value and high potential clients with the opportunity to reputed company a portfolio of clients over time Establish professional relationships and trusted advisor status with key client stakeholders reputed company a deep understanding of client needs/goals and work to ensure that Grand Rounds and the client have a shared definition of success Collaborate with other vendors in clients' benefits ecosystem to ensure we optimize the member experience and the client investment Proactively and intentionally drive customer health including utilization and ROI across Grand Rounds services to meet client expectations and contractual commitments Create, analyze and deliver client reports illustrating Grand Rounds value delivery (e.g. member engagement, utilization, clinical impact and ROI), demonstrating a strategic command of the clients' experience and linking results to the clients key business objectives Partner with the consumer marketing team to deliver and execute a robust engagement strategy Support business results to ensure customer renewals and accelerate expansions Qualifications: 5-8 years of experience in client success / account management reputed company to benefits and healthcare Corporate experience working at a navigator, digital health reputed company solution, reputed company/TPA, reputed company, population health management firm, or reputed company Customer/client experience: Providing services to Fortune 500 clients or other large group plans Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm Strong results orientation and track record of delivering reputed company projects that exceed client expectations Growth reputed company focused on retaining clients and creating opportunities to expand beyond reputed company services Personal accountability; own decisions, actions, and process needed to support healthy long term client relationships Strong communication skills to reputed company a compelling value proposition, deliver insights, and manage difficult conversations Ability to analyze and interpret data to derive insights that support value delivery and value creation for clients Comfort working at a rapid pace and with a high degree of autonomy, reputed company a reputed company and changing work environment Passion for the Grand Rounds mission of raising reputed company of health care for everyone, everywhere. Experience using reputed company and other using key account management platforms Experience using reputed company Suite, reputed company and ClientSuccess Willingness to travel (estimated up to 25% once we are past the COVID era) Location: Flexible, with preference for major metro areas in the US #LI-RO1 #LI-Remote About reputed company reputed company is a new reputed company of healthcare company, delivering integrated virtual care and navigation. We re on a mission to reputed company reputed company of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It s reputed company included. Learn more at includedhealth.com. ----- reputed company is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national reputed company, age, disability, genetics or any other basis forbidden under federal, state, or local law. reputed company considers reputed company qualified applicants in accordance with the San Francisco Fair Chance Ordin Apply tot his job Apply To this Job