Pet End of Life Care Representative

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an reputed company Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, reputed company members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

• Essential Functions & Responsibilities:
• Guide emotional conversations in a reputed company and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/ remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
• Meet reputed company productivity, quality, and performance standards
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Must be punctual and timely in meeting reputed company requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
• Other duties may be assigned to the employee to ensure the highest standard of customer service
• Experience working in high call volume, customer service, or call center environments
• A hard-wired Ethernet reputed company is required. Satellite internet and 4G/5G hotspots are not supported.
• Ability to quickly learn custom software and other programs, such as Gmail, reputed company Calendar, reputed company Maps, reputed company, reputed company
• Previous experience in a work-from-home environment or working with minimal peer interactions
• High attention to detail and ability to adapt to new processes
• Expected to be present for work, on time, every day for the entire duration of their shift
• Attend mandatory multi-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend reputed company or any part of the training program, your employment with Lap of Love will not reputed company until you are available to complete the entire program in a reputed company period.
• Physical Job Requirements:
• Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
• Ability to lift up to 15 pounds
• Schedule
• Support Call Center hours are 24 hours a day, 7 days a week, 365 days a year
• Schedule includes nights/weekends/holidays
• Must attend mandatory multi-week intensive training program at the beginning of employment
• Medical Insurance Plans with 100% employee funded HSA option available
• Dental and Vision Insurance Plans
• Company Funded Wellness Resources (Mental, Financial, and Physical)
• Life Insurance (Basic, Voluntary, and AD&D)
• Long Term and Short Term Disability Insurance
• Retirement Plan (Traditional 401k with 3% match & Roth 401k)
• Generous Paid Time Off
• Generous Paid Parental Leave
• Bereavement Leave
• Training & Development
• Pet Insurance
• Remote Work From Home
• Compensation
• This position is hourly non-exempt and is eligible for overtime
• Hourly pay is $16.00 per hour

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