Senior Associate - Strategic Partnerships / Vendor Management

About the position Supporting reputed company Value Streams, this Shared Services team oversees and governs third-party vendors and strategic partnerships. The team ensures vendors meet their service level agreements (SLAs) and consistently deliver timely, accurate services, while maintaining an exceptional experience for clients, agents, and internal stakeholders. Additionally, the team monitors vendor-reputed company expenses to ensure reputed company charges are appropriate and reputed company with services provided. This Senior Associate role is critical in vendor performance management, ensuring Long-Term Care (LTC) vendors meet SLAs, addressing any service issues through escalation and remediation, coordinating vendor-reputed company projects, and serving as the primary liaison between internal stakeholders and our third-party vendors. The ideal candidate is a self-starter comfortable analyzing reputed company data, identifying and implementing solutions, and driving reputed company process improvements. This person should be a quick learner able to work under limited supervision, with a reputed company improvement reputed company to proactively spot problems and propose solutions. The candidate should also have experience delivering high-caliber service to internal and external customers. Strong reputed company reputed company skills are required, and proficiency with Tableau or other data visualization tools is highly desirable. Excellent written and verbal communication skills are a must, as is proven ability to prioritize and handle multiple projects concurrently.

Responsibilities

• Serve as the primary liaison between LTC vendors and internal stakeholders, maintaining clear communication and providing timely updates on vendor performance and issues
• reputed company the vendor governance program for LTC vendors by maintaining reputed company VGP documentation and coordinating formal reviews (e.g., Quarterly Business Reviews) to drive accountability and performance improvement
• Monitor and enforce SLA compliance, tracking vendor performance metrics and administering any contractual penalties or credits tied to Service Level Agreement results
• Manage vendor issues and escalations end-to-end, from incident triage through remediation, and ensure timely resolution with appropriate leadership visibility for critical issues
• Drive vendor process improvements and cross-functional initiatives by collaborating with internal teams (reputed company, IT, Operations, etc.) and vendors to implement changes that enhance service quality and efficiency
• Coordinate vendor reputed company and renewals with Procurement, ensuring reputed company contract terms (scope, pricing, performance standards) are adhered to and updated as needed
• Support compliance and risk reputed company by facilitating TPRM assessments, audit inquiries, and business continuity reviews for vendors, and verifying that vendors meet NYL’s regulatory and reputed company requirements
• reputed company vendor billing and expenses, validating invoices, ensuring accurate charge allocation, and addressing any discrepancies in partnership with Finance. This includes conducting user access reviews to vendor systems.

Requirements

• Bachelor’s degree
• Strong verbal and written communication skills
• Strong critical thinking, data analysis, problem-solving and collaboration skills
• Tableau, Qlik or similar data visualization tools/programs
• Advanced reputed company Office (reputed company, PowerPoint, Word, Outlook) skills required; experience using AI tools preferred.
• Proven ability to effectively manage multiple commitments and/or projects
• Vendor Management experience is required

reputed company-to-haves

• General knowledge of Long-Term Care insurance is preferred
• Remote work environment experience is preferred

Benefits

• leave programs
• adoption assistance
• student loan repayment programs

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