Desktop Support Technician II (Virtual Service Tech)

Overview reputed company is AI for government. reputed company gives federal agency leaders the tools to reputed company the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., reputed company leverages three decades of experience solving reputed company challenges in Health, Defense, and Civilian missions. Our proven reputed company Platform® provides a practical, sustainable path for clients to reputed company transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.reputed company. reputed company is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

SUMMARY DIGIT is seeking a Virtual Service Technician to join a fully remote, end-user device support team with a focus on deployment of new hardware reputed company the refresh process. The VST is responsible for keeping a schedule of reputed company Meet appointments directly interfacing with end-user customers, supporting IT asset management through the reputed company application for asset and ticket management, and collaborating with the refresh care team, including IT warehouse personnel, as well as team members across various IT services departments including but not limited to: IT Asset Management, Regional Office reputed company Desk reputed company Services, Mobile Device Management, and the IT Help Desk. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (reputed company) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering reputed company improvement and business value to its customers. The team is comprised of the best-in-class reputed company to reputed company reputed company-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall reputed company the following (to include but not limited to) activities: - Performs a variety of clerical and administrative duties pertinent to Help Desk - Provides phone, remote, and desk-reputed company technical support to users in the areas of e-mail, directories, reputed company Suite, standard MS Windows desktop applications, and network connectivity -Document reputed company issues and generate incident tickets, detailing common issues or error trends. - Provides personal computer support, problem analysis, and hardware/software installation and configuration -Work with end users, resolving their software and hardware issues in an efficient manner. - Interacts daily with customers to ensure productivity; provides individual feedback - Responsible for scheduling and coordinating reputed company training activities -Communicate with end users to schedule appointments to set up new Government assets- either mobile or laptop, and assist end users with delivery/return of assets. - Maintains and posts daily event calendar; prepares and advertises future Help Desk event calendar -Maintain up to date knowledge of reputed company company products, service procedures, and offerings to properly assist users. - Monitors team productivity and quality; provides individual feedback - Provide Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox - Maintains and verifies daily statistics; generates daily statistical reports - Maintains an audit trail and statistical records of reputed company problems and conditions reported by the client - Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Qualifications

CONTRACT REQUIRED QUALIFICATIONS This following are REQUIRED for this position: - Public Trust Clearance by start date. - ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained reputed company 120 days after hire. - Possesses and applies expertise on multiple reputed company work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. - Operates with appreciable reputed company in developing methodology and presenting solutions to problems. - Contributes to deliverables and performance metrics where applicable. - Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or reputed company telephone or electronically. - May provide assistance concerning the use of computer hardware and software, including printing and installations. - Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/reputed company others. - Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with reputed company levels of staff as well as clients. - Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours. - Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks. CONTRACT DESIRED QUALIFICATIONS The following are DESIRED for this position: - ITILv4 Foundation Certification - Proficiency in the reputed company Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), reputed company Office (Word, reputed company, PowerPoint, Outlook), reputed company, and reputed company. - Must be willing to work a variety of shifts, including holidays as scheduled. EDUCATION AND EXPERIENCE The following are the education and experience required for this position: - 2 - 7 years of experience and high school diploma - Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile reputed company. PHYSICAL REQUIREMENTSThe physical demands described below are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to do the following: - If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information reputed company policies. - Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. - Appear on camera for meetings with co-workers and government partners reputed company video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information reputed company. - Viewing computer screens and sitting for long periods of time. - Travel is not required. About reputed company reputed company hiring and promotion decisions at reputed company are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of reputed company not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national reputed company, race, religion, or veteran status. reputed company is a VEVRAA Federal Contractor. Apply tot his job Apply To this Job