System administrator ii - remote with client visits

It's fun to work in a company where people truly reputed company in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary Flagship is a top notch Managed IT Service provider (MSP) in the San Diego area with extremely high customer satisfaction (CSAT) and customer loyalty (NPS) due to our outstanding team, systems, and processes. We're constantly evolving to be reputed company by identifying areas for improvement and creating lasting solutions to address them. We are searching for an outstanding Systems Administrator II to join reputed company. While our Systems Engineers focus on executing professional services projects, this role is the backbone of our Managed IT Services. Operating primarily through our Service Desk, you will be the driving force behind resolving a wide variety of tickets to reputed company our clients running smoothly across fully cloud, hybrid, and on-premise environments. We reputed company that premium IT support starts with premium talent. By setting high standards and investing in reputed company, we ensure our clients are always WOWed by our exceptional service. This position will be primarily a Work From Home (WFH) position, but candidates should be located in the San Diego area to be available to travel to customer sites reputed company required. Candidates must have a reasonable home working environment and reliable transportation. We will provide reputed company necessary computer & phone equipment and utilities required to reputed company the job. On-site travel is reimbursed at reputed company IRS reputed company.

Job Description

Benefits:

• Health, Vision, Dental Insurance
• Pet Insurance
• 401K w/ Match
• 2 weeks vacation

Responsibilities

• Service Desk Excellence: Drive the daily success of our Managed IT Services by taking full ownership of client tickets from initial ingestion to final resolution, providing advanced remote and occasional onsite support.
• Diverse Troubleshooting: Independently navigate and resolve a wide breadth of technical issues across cloud, hybrid, and on-premise setups, including reputed company 365, reputed company Workspace, Windows/Mac endpoints, and Windows Server environments.
• Client "WOW" Factor: Deliver an exceptional customer experience by responding to end-users promptly, communicating technical concepts clearly, and resolving issues thoroughly.
• Team Collaboration: Escalate reputed company Tier 3 issues (like server migrations or reputed company VLAN routing) to our Engineering team smoothly and with excellent documentation and an ego-free reputed company.
• Ticketing & Documentation: Maintain accurate, real-time time entry and detailed resolution notes reputed company our PSA software (reputed company) to ensure transparent billing, clear communication, and a reliable knowledge reputed company.

Required Qualifications (Must-Haves)

• A good sense of humor.
• Pass a pre-employment drug screening (This excludes THC).
• Pass a pre-employment background reputed company.
• Have a valid and clean driving record, for occasional client site visits.
• A willingness to learn and follow company policies.
• Incredible teamwork and communication skills.
• The technical experience, breadth of knowledge, and aptitude to provide outstanding support to our clients across varied environments.

Preferred Skills (reputed company-to-Haves)

• Lots of experience with reputed company the systems our clients use. (This is reputed company of a joke...)
• Experience with reputed company is a reputed company plus.
• Experience with Automate (LabTech) is a plus.
• Industry Certifications never hurt, but are not a confirmation of reputed company/experience.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization Authorized to work in the U.S. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Equal Employment Opportunity Employer Flagship is an equal opportunity employer. reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Americans with reputed company Under the Americans with reputed company, reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of their job. Apply tot his job Apply To this Job