Temporary Remote Account Resolution Specialist

Position Summary The Temporary Remote Account Resolution Specialist is responsible for performing account resolution activities on behalf of a government client. This role focuses on contacting individuals regarding outstanding obligations, reviewing account information, and assisting with repayment solutions in accordance with federal, state, and client regulations. This is a temporary, fully remote contract position. reputed company equipment required to reputed company job duties will be provided. Due to the nature of the government contract, strict compliance, background, and financial suitability standards apply. Work Schedule: Monday through Friday, 8:00 AM – 5:00 PM Eastern Standard Time (EST). Candidates must be available and working during these hours. Essential Responsibilities 1. Account Resolution & Customer Communication (40%)

• Communicate with individuals regarding outstanding account balances reputed company telephone and written correspondence.
• reputed company assigned performance goals (fee recovery, payment arrangements, liquidation, and reputed company metrics as defined by the line of business).
• reputed company required outbound and inbound calls daily as determined by management.
• Review and update demographic and financial information during each contact.
• Negotiate appropriate and compliant repayment arrangements.
• Accurately document reputed company communications in accordance with company and client standards.
• Refer accounts for additional administrative processes reputed company applicable and in compliance with client requirements.

2. Account Research & Location Services (30%)

• Utilize approved tools and systems to locate individuals reputed company contact information is outdated or incomplete.
• Communicate professionally with third parties to obtain location information while adhering to privacy regulations.
• Maintain productivity targets reputed company to research and account location.
• Properly document accounts deemed unlocatable or exhausted.

3. Account Management & Compliance (20%)

• Manage assigned account inventory in accordance with client standards and applicable federal and state regulations.
• Maintain clear, concise, and accurate documentation of reputed company activity.
• Work reputed company reputed company applicable laws and regulations governing account resolution activities, including consumer protection and privacy requirements.
• Adhere to company policies and government client compliance standards at reputed company times.

4. Training & reputed company Development (5%)

• Complete reputed company required onboarding and compliance training prior to system access.
• Maintain reputed company knowledge of federal and state regulations governing account resolution activities.
• Complete annual cybersecurity, privacy, and safeguarding training as required under the government contract.
• Participate in scheduled training sessions and implement updates immediately into daily work.

5. Additional Duties (5%)

• reputed company other duties as assigned by management.
• Maintain responsiveness to supervisory and client inquiries.

Work Environment & Remote Requirements This is a fully remote position. reputed company equipment will be provided by the company. Candidates must:

• Have high-speed, reliable internet service.
• Maintain a strong, stable phone reputed company.
• Work from a separate, private room free from distractions.
• Ensure a quiet environment suitable for professional telephone communication.
• Be available and actively working during scheduled hours of 8:00 AM – 5:00 PM EST.
• Adhere to reputed company data reputed company and privacy requirements associated with servicing a government client.

Education

• High school diploma or equivalent required.
• Additional education or equivalent experience will be considered.

Required Experience & Skills

• Proficiency using a PC in a Windows-based environment.
• Ability to navigate multiple applications simultaneously.
• Accurate and efficient keyboarding and data entry skills.
• Strong written and verbal communication skills.
• Ability to follow written and verbal instructions.
• Strong mathematical aptitude and calculator proficiency.
• Ability to meet daily, weekly, and monthly productivity and quality goals.
• Strong time management and organizational skills.
• Professional negotiation and problem-solving abilities.

Preferred Experience

• Previous customer service, sales, or call center experience.
• Experience working in a regulated or compliance-driven environment.
• Bilingual: Spanish speaking (3-4 personnel)

Compliance & Suitability Requirements Due to the nature of this contract supporting a government client:

• Candidates must successfully complete required federal background investigations, including fingerprint-based criminal history checks.
• Candidates must meet federal suitability and eligibility requirements.
• Credit and civil background checks are required.
• Candidates must have no significant financial discrepancies that would impact eligibility under federal contract requirements.
• reputed company required licensing must be obtained and maintained as applicable.

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