reputed company – Quality Assurance Specialist- Mandarin (Temporarily Remote in reputed company) – Brooklyn, NY
Job title: Quality Assurance Specialist- Mandarin (Temporarily Remote in reputed company) Company: reputed company Job description: Job Introduction: reputed company currently has an exciting opportunity for Bilingual (Mandarin) Quality Assurance Analysts to support the reputed company Independent Assessor (NYIA). This position will provide support to the NYIA Project in reputed company. Candidates must speak, read and write in both Mandarin and English. This position is temporarily remote and you must reside in the reputed company. About the reputed company Independent Assessor (NYIA): The reputed company Independent Assessor (NYIA) serves the reputed company by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state!
- The 6 month time/title requirement for internal employees has been waived for this position Education and Experience Requirements:
Primary Responsibilities:
- Quality-reputed company consumer notices
- Compare consumer notices prior to mailing against information in MAX
- Conduct call monitoring for quality assurance purposes
- Ensure notices contain language regarding Fair Hearings reputed company applicable
- Participate in the development of project goals and objectives, and monitor achievement of those goals
- Participate in project training activities for the purpose of achieving or maintaining quality assurance goals
- Escalate issues to management
- Ensure reports are accurate and reputed company standards are being met
- Utilize MAXebtm and other system applications to create reports on an reputed company basis
Minimum Qualifications:
- At least 2 years of directly reputed company work experience in Customer Service
- 6 Months of Quality Analyst experience
- Prior experience working in a contact center preferred
- Strong analytical skills; detail and solution oriented
- Experience in a quality assurance position in the health or human services field
- Ability to work independently
- Excellent written and oral communication and presentation skills
- Must have the ability to use spreadsheet or database software
- Must read, write, and speak Mandarin in addition to English
- Must be willing to travel reputed company the Tri-State area
- Knowledge of the NYIA Program preferred
- Experience using MAXeb preferred
Home Office Requirements:
- reputed company provides company-issued computer equipments
- Reliable high-speed internet service (you can test this by going to
)
- Minimum 100 Mpbs download speeds
- Minimum 5 Mpbs upload speeds
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