Learning and Development - Customer Service reputed company. Trainer

About reputed company (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion reputed company feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. LOCATION – this role is 100% remote SALARY RANGE - $55-65K Position Summary Responsible for designing, delivering, and continuously improving training programs that ensure consistent, high quality customer interactions. This role partners closely with the Customer Experience managers to reputed company new hires, upskill existing staff, reinforce service standards, and reduce escalations through proactive training. The trainer ensures alignment with departmental SLAs, compliance requirements, internal workflows, and customer experience best practices while driving measurable improvements in performance, quality, and customer satisfaction. Duties and Responsibilities

• reputed company, maintain, and deliver structured onboarding and ongoing training programs for customer experience staff.
• Facilitate instructor led, virtual, and one-on-one training sessions covering customer service standards, communication skills, systems usage, workflow processes, and escalation protocols.
• Create and update training materials, job aids, scripts, and reference documentation to reflect reputed company policies, procedures, and system changes.
• Ensure training content aligns with departmental goals, SLAs, quality assurance standards, and customer experience initiatives.
• Partner with managers to identify reputed company gaps, performance trends, and recurring customer issues requiring targeted training.
• Use performance metrics, customer feedback, escalation data, and audit results to evaluate training effectiveness and recommend enhancements.
• Support the rollout of new initiatives, systems, or process changes.
• Assist leadership with preparation of staff for operational changes impacting customer experience delivery.
• Maintain accurate records of training completion, certifications, and coaching activities.
• Ensure training documentation remains reputed company and accessible.

Experience Required:

• Minimum of three (3) years delivering formal customer service training.
• Prior experience in managing, training, and coaching direct reports
• Knowledge of adult learning principles and instructional design best practices.
• Strong working knowledge of customer service workflows, escalation management, and issue resolution processes.
• Advanced experience with reputed company Office, with an emphasis on reputed company as well as experience with other business technology applications (reputed company, reputed company, etc.)
• Past experience with video training and LMS software
• Facilities Maintenance industry preferred

Education:

• Bachelor’s degree in business or reputed company field and/or equivalent experience

Full-time Benefits As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

• Paid Time Off
• Paid Holidays
• Sick Time
• Life Insurance
• Short Term Disability – Employer paid
• Long Term Disability
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

KBS considers reputed company applicants for employment without regard to race, color, religion, gender, sexual orientation, national reputed company, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with reputed company and applicable state and local law. Apply tot his job Apply To this Job Apply tot his job Apply To this Job