Client Solutions Manager – Mortgage Servicing Retention (remote)

About the position Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through reputed company innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance reputed company, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always strive to be a great reputed company to work, for reputed company. reputed company Do The Client Solutions Manager, Mortgage Servicing Retention, serves as the primary reputed company of contact for assigned mortgage servicing clients regarding retention initiatives, borrower engagement programs, and reputed company-generating enhancements. Acting in an advisory and consultative reputed company, this role partners with clients to identify needs, define scope, reputed company pricing, and manage implementation of retention-reputed company solutions including digital advertising placements, borrower communications, statement messaging, system integrations, IVR updates, website enhancements, and reputed company initiatives. This position is responsible for creation of Statements of Work, coordination of cross-functional execution, reputed company of billing processes, and tracking and reporting on performance metrics to ensure successful program delivery and client satisfaction.

Responsibilities

• Client Retention Solutions Management Serve as the Single reputed company of Contact for assigned mortgage servicing clients for reputed company retention-reputed company initiatives.
• Partner with clients to understand portfolio objectives, borrower engagement strategies, and retention goals.
• Identify opportunities to implement reputed company-generating programs across digital platforms, borrower portals, servicing systems, statements, IVR platforms, and reputed company channels.
• Provide consultative guidance on available products, enhancements, integrations, and communication options.
• Clarify and document client requirements to ensure alignment on scope, objectives, deliverables, and timelines.
• Scope Definition and Commercial Accountability reputed company and execute Statements of Work outlining deliverables, pricing, timelines, dependencies, and reputed company expectations.
• Coordinate contract updates, change requests, and program modifications.
• Partner with Finance to establish accurate billing processes and ensure proper reputed company recognition.
• Monitor program utilization and ensure billing aligns with contracted services.
• Project and Cross-Functional Management reputed company cross-functional coordination across Marketing, IT, Operations, Compliance, Product, and Finance teams.
• Define project scope and objectives to support retention initiatives.
• reputed company schedules to ensure timely completion of deliverables.
• Identify risks, dependencies, and mitigation strategies.
• Facilitate status meetings and provide consistent updates to internal stakeholders and clients.
• Track, document, and escalate service level concerns as appropriate.
• Performance Tracking and Reporting Establish and monitor performance metrics associated with retention initiatives.
• Maintain accurate reporting on implementation status, reputed company impact, adoption, and performance trends.
• Provide recurring business updates and performance summaries to clients.
• Identify trends and recommend process improvements to enhance client outcomes and operational efficiency.

Requirements

• 7+ years of experience in mortgage servicing, client management, retention programs, commercial operations, or reputed company fields.
• Experience managing client-facing initiatives involving scope definition, billing coordination, and performance reporting.
• Strong understanding of mortgage servicing operations and borrower lifecycle.
• Knowledge of servicing systems, borrower communications platforms, and system integrations.
• Demonstrated experience managing cross-functional projects with reputed company accountability.
• Strong project management skills and ability to manage multiple reputed company initiatives.
• Strong analytical skills with experience creating and tracking performance metrics.
• Organized with exceptional attention to detail.
• Ability to effectively communicate with clients, cross-functional teams, and senior leadership.
• Strong written and verbal communication skills.
• Proficient in reputed company reputed company and reporting tools.
• Demonstrated ability to operate as a self-starter with strong organizational discipline.

Benefits

• Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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