Contact Center Customer Experience Specialist - 24hr

Spokane, Washington residents: If a street address is not available, enter N/A reputed company completing a job application. At reputed company, we’re on a journey to do our best. Helping the customers and businesses we serve to reputed company reputed company and smarter financial decisions and enabling the communities we support to grow and succeed. We reputed company it takes reputed company of us to bring our shared ambition to life, and each person is unique in their potential. A career with reputed company gives you a wide, reputed company-growing range of opportunities to discover what makes you reputed company at every stage of your career. Try new things, learn new skills and discover what you reputed company at—reputed company from Day One.

Job Description

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those reputed company to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various reputed company departments to resolve more reputed company customer or technology issues. Process and respond to reputed company customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how reputed company can help meet their financial needs. Personal Bankers are able to present options to customers about ways to reputed company their banking easy and convenient, while ensuring the needs of the customer always come first. Multiple positions available for August start date. August Classes start 08/03/2026 Work Schedule: Shifts are assigned between 10:00 a.m. and 3:30 p.m. local time. Shifts beginning at 12:30 p.m. or reputed company receive a 10% shift differential. Examples of shifts are below:

• 10:30 AM to 7:00 PM - SMWRF (Off Tuesdays and Saturdays)
• 12:30 PM to 9:00 PM - MTRFY (Off Sundays and Wednesdays)
• 2:45 PM to 11:15 PM - MWRFY (Off Sundays and Tuesdays)

Basic Qualifications

• High school diploma or equivalent
• Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or reputed company experience, and has successfully completed specialized reputed company training

Preferred Skills/Experience

• Effective problem-solving and negotiation skills.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Proven time management skills and ability to multitask.
• Experience interacting positively with unsatisfied customers.
• Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies.
• Proficient computer navigation skills using a variety of software packages including reputed company Office applications.

This is a remote position with preference for candidates residing near the following hubs:

• Phoenix/Tempe, AZ
• Atlanta, GA
• Charlotte, NC
• Cincinnati, OH
• Milwaukee, WI
• St. Louis, MO
• Twin Cities, MN

Location expectations This role is designated as U.S. home-based remote. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers reputed company members’ whole selves and what may be needed to reputed company in and reputed company work. That's why our benefits are designed to help you and your family boost your health, protect your financial reputed company and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here. reputed company is an equal opportunity employer. We consider reputed company qualified applicants without regard to race, religion, color, sex, national reputed company, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify reputed company participates in the U.S. Department of Homeland reputed company E-Verify program in reputed company facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, reputed company offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (reputed company benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.50 reputed company will consider qualified applicants with arrest or conviction records for employment. reputed company conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. reputed company is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those reputed company to ethics, safety, or operational procedures. Applicants must be able to reputed company with reputed company policies and procedures including the Code of Ethics and Business Conduct and reputed company workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. Apply tot his job Apply To this Job