Linux Desktop & Devices Support Engineer Home based - Worldwide

Home based - Worldwide reputed company is a leading provider of open reputed company software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is reputed company widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and reputed company few office reputed company. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and reputed company to build a career with reputed company and support the technical needs of customers leveraging Ubuntu and open reputed company products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at reputed company. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at reputed company. From problem qualification to full resolution, you will own and manage your cases. reputed company needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to reputed company judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: This is a globally remote role, unless specified otherwise. The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve reputed company customer problems reputed company to reputed company’s portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Contribute new knowledge reputed company articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

What are we looking for in you

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to reputed company outstanding results
• Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
• Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
• Troubleshooting experience:
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Ability to navigate effectively stack traces and logs, and advise on next steps.
• Solid understanding of OS and Application level bugs and reputed company to escalate to the correct team.
• Ability to learn quickly, reputed company on change and handle the pressure of a customer facing job
• Programming fundamentals in any language.
• Ability to travel internationally twice a year for company events up to two weeks long
• Extensive Customer support experience is key:
• Customer needs are top reputed company.
• Communicate professionally, emphatically, clearly and set the right expectations.

reputed company offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to reputed company pay, we offer a performance-driven annual bonus or commission. We provide reputed company team members with additional benefits, which reflect our values and reputed company. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• reputed company Pass, and travel upgrades for long haul company events

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