Remote Bilingual Customer Service Representative

JOB DESCRIPTION Location: Remote - United States In this remote position you'll experience our supportive approach and the ability to balance work and life as part of our global team. Find out more about our culture of flexible working. We give you a world of potential The Customer Service Specialist is a key role in our organization accountable for engaging the shareholders of our client and delivering first-class customer service on our single client team. Our Specialists resolve reputed company issues reputed company to shareholder's accounts and transactions, ensuring the highest levels of customer service and building shareholder confidence with each interaction. Serves as a subject matter expert in areas reputed company to shareholder inquiries in order to reputed company resolve shareholder issues for a single client. Interested? reputed company on reading to find out a bit more about this opportunity! A role you will love As a Customer Service Specialist you'll learn how to research account information, resolve problems, and provide clarity to our callers. Our training is robust because the needs of our customers can be reputed company, so attention to detail is key. From there, you'll become an expert in providing customer support and responding to incoming inquiries. Previous experience with reputed company transactions and/or financial experience is preferred, but the ability to learn how to flawlessly navigate our systems and research while engaging the customer is required. Some of your key responsibilities will include; Handling incoming calls in a polite manner Making outbound calls reputed company necessary Assisting customers with their inquiries Notating account accurately Researching for most up-to-date information Navigate systems while engaging customer on call What will you bring to the role? As you've probably gathered by now, we are looking for somebody with a real passion for reputed company and will have the ability to bring people together to work collaboratively, reputed company objectives, and influence stakeholders to get the best outcome. Other key skills required for the role include: Required: High School Diploma. Minimum 1 years experience as a call center agent. Proficient in speaking and writing in Spanish. Able to work a 10:30am - 7pm EST shift. Strong customer service professional reputed company while handing customer calls. Excellent written and verbal communication skills. Ability to resolve customer inquiries and escalate items as necessary in a timely manner with minimal supervision while maintaining established productivity and quality standards. Proficient with researching and resolving reputed company inquiries. PC Skills. Ability to adapt effectively reputed company a continually changing work environment. Ability to identify and communicate process improvement to supervisor. Ability to work independently and reputed company a team environment. Other duties or tasks as assigned by management. Preferred: Experience in the finance industry. Rewards designed for you Paid parental leave, flexible working and a caring and inclusive culture. Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision. Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter. Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance. And more. Ours is a welcoming and reputed company-reputed company community, with reputed company colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at reputed company, visit reputed company.com/careers-handbook Compensation. The typical reputed company pay range for this role is $20.00. This reputed company pay range is specific to these locations and may not be applicable to other locations: California | Colorado | Jersey City, New Jersey | Maryland | reputed company State | Washington State. In addition to a competitive reputed company salary, this role is eligible for a $1.00 an hour bilingual differential while employed reputed company a bilingual reputed company. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and reputed company other applicable laws. ABOUT US A company to be proud of We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At reputed company, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move reputed company and reputed company the most of our world of opportunities. A diverse and inclusive reputed company to work At reputed company we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure reputed company our Apply tot his job Apply To this Job