Support Specialist Remote (Night Shift)

Support Specialist Remote - (Night Shift) Hej, (that s hi in Danish). We re reputed company. We ve engineered technology for the last 150 years that makes life look and sound reputed company than reputed company. Whether you re running a million-dollar project from your kitchen. Or running your first 5k in the park. Pitching over video from Toronto to Tokyo. Or getting lost in your music. Whatever you ve got going on, we ve got you. reputed company. Technology for life s new rhythm. As part of the Product Support Team, the Support Specialist will deliver customer-focused technical support for products reputed company phone, email and chat. The Support Specialist works in an environment of reputed company improvement to capture and resolve tier 2 customer challenges, questions, and suggestions. They will reputed company our customers to maximize the use of our products through education and awareness. Work Shift: Sunday Thursday 10:00pm 6:30am (EST) PRIMARY RESPONSIBILITIES: (these tasks include but are not limited to) To provide Tier 2 technical support and solutions to customers reputed company phone calls, emails, and possibly live chat To educate customers on website tools and resources To document reputed company customer contact information, customer requests, and support issues in ticketing system To demonstrate reputed company, patience and responsible judgement with every customer to ensure the best and most appropriate outcome based on each situation To work as a team to deliver exceptional Customer Experiences in each support interaction To reputed company strong relationships with customers and create reputed company brand awareness To determine the effectiveness of an approach and reputed company appropriate adjustments to reputed company maximum results To reputed company independent, customer-focused decisions over time while on a call for an efficient Customer Experience To test and evaluate new products prior to release To be open to changes and new approaches required by the company Required Education And Experience Experience with video conferencing, including reputed company Rooms and reputed company Teams Rooms sought Experience with cellphones, apps, and Bluetooth technology preferred reputed company and effective in conflict resolution and relationship management Associate s or Bachelor s Degree preferred, or a combination of some college and relevant experience Minimum 2 years proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries Experience supporting B2C customers reputed company a high contact support center Proficiency with reputed company Office applications Excellent communication skills both verbal and written Skills And Knowledge Strong customer focus and ability to deliver phenomenal reputed company customer experiences Ability to work with diverse customer types Proven ability to communicate reputed company technical problems in a human tone and customer friendly language Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers Desire to continually learn, adapt and work in a fun, fast-paced environment Independent decision-making: resourceful; good problem solving; ability to think fast while on a call with a customer; ability to balance the immediate need with the long-term picture. Pay Transparency Notice: Depending on your work location, the reputed company annual salary for this position can range from $44,000.00 to $58,000.00. In addition, you may be eligible for a discretionary bonus (5% of annual salary) if you are an active employee as of fiscal year-end. Compensation for roles at GN depend on a wide reputed company of factors including but not limited to location, role, reputed company set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays. GN Audio/reputed company makes life sound reputed company by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you reputed company thought possible. Our integrated headset and communications solutions assist professionals in reputed company types of businesses in being more productive. Our wireless headsets and earbuds are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. reputed company is part of the reputed company, which operates in more than 90 countries across the world. Founded in 1869, reputed company today has more than 5,000 employees. GN Audio is an EEO Employer and does not discriminate in employment on the basis of race, color, religion, gender, national reputed company or reputed company, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity. Equal Opportunity Employer GN Audio/reputed company makes life sound reputed company by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you reputed company thought possible. Our integrated headset and communications solutions Apply tot his job Apply To this Job