Customer Sales Executive – Remote Part‑Time (15‑17 hrs /week) – Flexible Shifts, Competitive Pay & Career Growth at arenaflex
About arenaflex
arenaflex is a fast‑growing leader in the home‑security and smart‑technology sector, delivering innovative alarm solutions to households across the United Kingdom. Our mission is to protect families, empower communities, and create a safer world through cutting‑edge technology and exceptional customer service. As part of a dynamic, forward‑thinking organization, you’ll join a team that values creativity, collaboration, and continuous improvement. Whether you’re just starting your career or looking to sharpen your sales expertise, arenaflex offers a supportive environment where ambition is rewarded and personal growth is encouraged.
Why This Role Is Perfect for You
Are you a natural communicator who thrives on helping people solve problems? Do you enjoy the flexibility of remote work while still being part of a vibrant, mission‑driven team? This part‑time Customer Sales Executive position lets you blend your sales talent with a genuine desire to protect homes and families. With two shift‑pattern options (15 hrs or 17 hrs per week) and a clear pathway to performance‑based bonuses, you’ll earn a competitive salary while gaining valuable experience in a high‑growth industry.
Key Responsibilities
- Lead Management & Conversion: Answer inbound calls from new and existing customers, assess their security needs, and guide them toward the most suitable alarm solution.
- Outbound Follow‑Up: Conduct proactive outreach to qualified leads, nurture relationships, and convert prospects into satisfied customers.
- Product Expertise: Serve as a brand ambassador for arenaflex, staying up‑to‑date on all product features, pricing, and promotions to provide accurate recommendations.
- Target Achievement: Meet and exceed individual and team sales targets, contributing to overall company growth.
- Upselling & Cross‑Selling: Identify opportunities to add complementary services (e.g., monitoring plans, smart home integrations) that enhance the customer experience.
- Customer Relationship Management (CRM): Accurately log interactions, update customer records, and track sales pipelines using our CRM platform.
- Collaboration: Work closely with the technical, marketing, and support teams to ensure seamless hand‑offs and consistent service quality.
- Continuous Improvement: Provide feedback on call scripts, share best practices, and suggest enhancements to the customer journey.
- Team Culture: Model arenaflex’s core values—integrity, empathy, innovation, accountability, and teamwork—in every interaction.
Shift Options & Working Hours
Choose the schedule that best fits your lifestyle. All options are remote, and you will be required to complete a two‑week training program (Monday‑Friday, 09:30‑16:30) before starting your regular shifts.
- Option 1 – 17 hrs/week: Wednesday 14:30‑19:30, Friday 09:00‑15:00, Saturday 09:30‑15:30
- Option 2 – 17 hrs/week: Monday 11:00‑19:30, Thursday 09:00‑14:00, Friday 09:00‑13:30
- Option 3 – 15 hrs/week: Monday 17:00‑19:30, Tuesday 10:00‑15:30, Wednesday 11:30‑14:30, Thursday 15:30‑19:30
Compensation & Performance Rewards
- £10,201.36 per annum (£11.54 per hour) for the 17‑hour schedule, plus a Performance‑Related Pay (PRP) bonus of up to 40 %.
- £9,001.20 per annum (£11.54 per hour) for the 15‑hour schedule, plus a PRP bonus of up to 40 %.
- Annual paid holiday entitlement of 31 days (rising to 33 days with length of service), pro‑rated for part‑time staff and inclusive of bank holidays you work.
- Access to arenaflex Perks—including discounts on groceries, travel, insurance, dining, and more.
- 24/7 employee assistance programme via a dedicated app.
- Family and friends discounts on arenaflex services and products.
- Pension scheme with up to 4 % company matching.
- Cycle‑to‑work, smart‑tech, and free on‑site parking schemes (where applicable).
Essential Qualifications & Experience
- Proven experience in telephone‑based sales, preferably within a remote or home‑service environment.
- Demonstrated ability to meet and exceed sales targets consistently.
- Strong communication skills, with a natural ability to build rapport and trust over the phone.
- High level of empathy and a genuine desire to help customers protect their homes.
- Basic proficiency with Customer Relationship Management (CRM) software; prior experience with arenaflex’s CRM is a plus.
- Reliable high‑speed internet (minimum 5 Mbps upload / 15 Mbps download) and a suitable home office setup.
- Self‑motivation, excellent time‑management, and the ability to work independently while staying aligned with team goals.
Preferred Qualifications & Additional Assets
- Experience selling security, alarm, or smart‑home products.
- Knowledge of UK home‑security regulations and best practices.
- Previous remote‑work experience with a proven track record of productivity.
- Certification or training in sales methodologies (e.g., SPIN, Challenger, or consultative selling).
- Multilingual abilities, especially in languages commonly spoken in the UK.
Core Skills & Competencies
- Active Listening: Fully understand customer concerns before offering solutions.
- Problem‑Solving: Quickly assess needs and recommend the most appropriate alarm package.
- Negotiation: Confidently discuss pricing, promotions, and contract terms while maintaining customer satisfaction.
- Data Accuracy: Meticulously record call details and sales activities in the CRM.
- Resilience: Stay motivated through rejection and maintain a positive attitude.
- Tech‑Savvy: Comfortable navigating multiple software tools and learning new platforms.
- Team Collaboration: Share insights, support peers, and contribute to a culture of continuous improvement.
Career Development & Learning Opportunities
arenaflex invests heavily in employee growth. As a Customer Sales Executive, you will have access to:
- Structured onboarding and two‑week intensive training covering product knowledge, sales techniques, and CRM usage.
- Ongoing coaching sessions with senior sales mentors to refine your approach.
- Monthly webinars on industry trends, advanced selling strategies, and personal development.
- Clear pathways to senior sales roles, team leadership, or specialist positions (e.g., Account Manager, Sales Trainer, or Product Specialist).
- Opportunities to cross‑train with technical and marketing teams, broadening your skill set.
Work Environment & Culture at arenaflex
Our remote workforce is united by a shared purpose: protecting homes and delivering peace of mind. arenaflex fosters a culture that celebrates:
- Innovation: We encourage creative thinking and welcome ideas that improve the customer journey.
- Inclusivity: A diverse team where every voice is heard, and all backgrounds are respected.
- Well‑Being: Flexible schedules, mental‑health resources, and a supportive leadership team.
- Recognition: Regular awards for top performers, peer‑to‑peer shout‑outs, and public acknowledgment of achievements.
- Community Impact: Employees participate in local safety awareness campaigns and charitable initiatives.
Application Process
We’ve streamlined the application to make it quick and transparent. Follow these two steps:
- Upload your up‑to‑date CV and answer a few short questions about your experience and motivations.
- After submission, you will receive an email from arenaflex inviting you to complete a short online assessment (formerly hosted by Test Gorilla). Check your spam folder if you don’t see it right away.
Successful candidates will be contacted for a virtual interview, followed by a final assessment day with the hiring team.
Equal Opportunity Commitment
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. If you need any accommodations during the recruitment process, please contact our Careers Team at 01425 626 337.
Ready to Join arenaflex?
If you are passionate about helping customers feel safe, love the flexibility of remote work, and are driven to exceed sales targets, we want to hear from you. Click the link below to start your application and become part of a company that’s shaping the future of home security.
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