Customer Service Representative I – Frontline Banking Operations & Client Relationship Specialist

About arenaflex – A Legacy of Trust and Community Impact

Since its founding in 1936, arenaflex has built a reputation as a responsible financial institution that stands firm on moral and ethical principles. As an inclusive employer, arenaflex is committed to excellence, integrity, respect, sincerity, and honor. We pride ourselves on being an equal‑opportunity workplace that actively seeks diverse talent, fostering a culture where every employee can thrive while contributing to the financial well‑being of the communities we serve across Oklahoma and Kansas.

Why Join arenaflex?

With more than 60 branches, arenaflex offers a dynamic environment where you can grow your career while making a real difference in the lives of our customers. Whether you are looking for a full‑time or part‑time role, you’ll benefit from a comprehensive benefits package (subject to eligibility), ongoing training, and a supportive team that values collaboration, innovation, and personal development.

Position Overview

The Customer Service Representative I role is the frontline of arenaflex’s commitment to exceptional service. You will be the trusted point of contact for customers opening and maintaining deposit accounts, guiding them through our product suite, and ensuring every interaction reflects arenaflex’s core values.

Key Responsibilities

• Account Management: Open new deposit accounts, execute Customer Identification Program (CIP) requirements, and maintain existing accounts by updating information, ordering checks, and processing routine transactions.
• Product Knowledge & Promotion: Accurately explain arenaflex’s full range of banking products and services, identifying opportunities to match customer needs with appropriate solutions.
• Customer Interaction: Engage with customers in a caring, respectful, and solution‑focused manner, addressing questions, concerns, and complaints promptly and professionally.
• Regulatory Compliance: Perform all duties in strict adherence to federal regulations, state laws, and arenaflex’s internal policies, ensuring a secure and compliant banking environment.
• Documentation & Imaging: Accurately image work documents and maintain meticulous records as required on a daily basis.
• Team Collaboration: Work closely with colleagues across branches and support functions to deliver seamless service and share best practices.
• Continuous Improvement: Contribute ideas for process enhancements, participate in training sessions, and stay current on industry trends and regulatory updates.

Essential Qualifications

• Minimum of one (1) year proven experience in a customer‑service role, preferably within a banking or financial services environment.
• High school diploma or GED required; additional coursework in finance, business, or related fields is a plus.
• Basic clerical skills with the ability to manage multiple tasks efficiently and accurately.
• Strong interpersonal and communication skills, with a genuine desire to help customers achieve their financial goals.
• Proficiency with standard office software and familiarity with banking computer systems.
• Ability to thrive in a fast‑paced environment, handling high‑volume interactions while maintaining attention to detail.

Preferred Qualifications & Knowledge

• Prior experience in banking, including knowledge of deposit products, account opening procedures, and regulatory compliance (e.g., CIP, AML).
• Demonstrated ability to explain complex financial concepts in clear, customer‑friendly language.
• Experience using core banking platforms, CRM tools, and digital imaging systems.
• Commitment to ongoing professional development and a willingness to pursue certifications such as the Certified Bank Teller (CBT) or similar.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a proactive approach to solving problems.
• Communication Excellence: Clear verbal and written communication, active listening, and the ability to tailor messages to diverse audiences.
• Detail Orientation: Accurate data entry, document handling, and adherence to compliance standards.
• Teamwork & Independence: Ability to collaborate effectively while also taking ownership of individual responsibilities.
• Adaptability: Flexibility to adjust to shifting priorities, new product launches, and evolving regulatory requirements.
• Technology Savvy: Comfort with computers, telephone systems, and emerging digital banking tools.

Work Environment & Culture at arenaflex

Our Customer Service Representatives work in a climate‑controlled office setting that can become high‑traffic during peak service times. The role involves frequent use of telephone, computer, and other office equipment, as well as extensive face‑to‑face interaction with customers. While most of the day is spent at a personal desk, you’ll also have opportunities to engage directly with clients on the branch floor, fostering a vibrant, people‑focused atmosphere.

arenaflex values diversity, inclusion, and mutual respect. You’ll be part of a team that celebrates varied perspectives, encourages open dialogue, and supports each other’s success. Regular team huddles, recognition programs, and community outreach initiatives reinforce our commitment to a positive workplace culture.

Compensation, Perks & Benefits (General Overview)

• Competitive base salary commensurate with experience.
• Comprehensive health, dental, and vision insurance options.
• Retirement savings plans with employer matching contributions.
• Paid time off, holidays, and flexible scheduling to support work‑life balance.
• Employee assistance programs, wellness initiatives, and access to financial education resources.
• Opportunities for tuition reimbursement and professional certification support.
• Employee discount programs and community involvement incentives.

Career Growth & Learning Opportunities

arenaflex is dedicated to nurturing talent from within. As a Customer Service Representative I, you will have clear pathways to advance into senior teller roles, branch management, or specialized positions in loan processing, compliance, and digital banking. Our robust training curriculum includes:

• On‑the‑job mentorship from seasoned banking professionals.
• Regular workshops on regulatory updates, product knowledge, and customer experience excellence.
• Access to e‑learning platforms covering topics such as financial analysis, risk management, and leadership development.
• Participation in cross‑functional projects that broaden your skill set and visibility across the organization.

How to Apply

If you are ready to bring your passion for service, attention to detail, and enthusiasm for banking to a forward‑thinking institution, we invite you to submit your application today. Click the link below to begin the process:

Apply Job!

Join arenaflex – Make an Impact Every Day

At arenaflex, you are more than a teller—you are a trusted advisor who helps individuals and families achieve financial stability and growth. Our commitment to integrity, respect, and community means every interaction matters. If you thrive in a collaborative environment, enjoy helping customers navigate financial decisions, and are eager to grow your career in banking, we want to hear from you.

Take the next step toward a rewarding future with arenaflex. Apply now and become part of a legacy that values both people and performance.