Customer Service Center Coordinator – First Shift – Smart Buildings, Automation, Fire Alarm & Security Systems – Irving, TX

Welcome to arenaflex – Pioneering Sustainable Progress Through Smart Technology

At arenaflex, we are driven by a bold vision: to enable sustainable progress by seamlessly blending the physical and digital worlds. Our mission is to improve how people live, work, and move today while laying the foundation for a brighter, more resilient tomorrow. We believe that a thriving business starts with thriving people, which is why we place our employees at the heart of everything we do. As a global leader in smart building solutions, automation, fire alarm, and security systems, arenaflex offers a dynamic, inclusive, and collaborative environment where every team member can grow, innovate, and make a tangible impact.

About the Role – First Shift Customer Service Center Coordinator

This is a full‑day, first‑shift position (approximately 6:00 AM – 7:00 PM) that plays a critical role in ensuring our customers receive prompt, professional, and reliable service. You will be the primary point of contact for emergency calls, dispatch coordination, and documentation for Retail Commercial Services & Support. Your ability to manage high‑volume call traffic, prioritize urgent service requests, and support field technicians will directly influence the safety, efficiency, and satisfaction of our clients.

Key Responsibilities

• Dispatch & Coordination: Receive, log, and prioritize emergency and routine service calls, ensuring accurate and timely dispatch of field technicians across the Smart Buildings, Automation, Fire Alarm, and Security product lines.
• Scheduling: Organize and schedule field service activities, balancing customer expectations, resource availability, and service level agreements.
• Documentation: Maintain detailed records of all service requests, dispatches, and follow‑up actions in our enterprise system (formerly SAP, now integrated into the arenaflex platform).
• Customer Communication: Serve as the main point of contact for service customers, providing clear updates, answering inquiries, and ensuring a seamless experience from call intake to resolution.
• Collaboration: Work closely with multiple office locations, field service teams, and internal support functions to meet critical performance demands.
• Shift Flexibility: Participate in alternating weekly schedules, including occasional weekend coverage, to meet department needs and maintain uninterrupted service.
• Continuous Improvement: Identify opportunities to streamline processes, reduce response times, and enhance overall service quality.

Basic Qualifications

• High school diploma or state‑recognized GED.
• 3+ years of experience in customer service call handling, dispatching, or service response within a technical environment (military experience is a plus).
• Proficiency with Microsoft Office suite and familiarity with enterprise resource planning software (arenaflex platform).
• Strong typing skills (minimum 50 wpm) and the ability to accurately capture detailed information under pressure.
• Demonstrated ability to thrive in high‑call‑volume environments and meet tight time constraints.
• Legal authorization to work in the United States on a permanent basis without sponsorship.

Preferred Qualifications

• Associate degree in a related field.
• Additional 3+ years of experience specifically in dispatching for HVAC controls, mechanical automation, or related smart‑building technologies.
• Knowledge of HVAC control concepts, including both mechanical and automation components.
• Bilingual proficiency in Spanish or French to support a diverse customer base.

Essential Skills & Competencies

• Communication: Clear, concise, and courteous verbal and written communication skills.
• Problem‑Solving: Ability to quickly assess situations, prioritize actions, and make sound decisions under pressure.
• Organizational Acumen: Strong attention to detail, excellent record‑keeping habits, and the capacity to manage multiple tasks simultaneously.
• Technical Aptitude: Comfort with learning and navigating technical service platforms, and a basic understanding of building automation and security systems.
• Team Orientation: Collaborative mindset with a willingness to support colleagues across different shifts and locations.
• Adaptability: Flexibility to adjust to changing schedules, emergent priorities, and evolving business needs.

Why Join arenaflex? – Benefits, Compensation, and Growth

Competitive Salary: The pay range for this role is $33,800 – $57,960, with the final offer reflecting experience, skill set, and geographic considerations.

Comprehensive Health & Wellness Package: arenaflex provides a robust suite of medical, dental, vision, and mental‑health benefits. Detailed information can be accessed via our benefits portal: arenaflex Benefits.

Retirement & Savings: 401(k) plan with company match, flexible spending accounts, and financial planning resources.

Paid Time Off & Holidays: Generous vacation accruals, paid holidays, and sick leave to support work‑life balance.

Learning & Development: Access to arenaflex Academy, tuition reimbursement, certifications, and on‑the‑job training programs focused on smart‑building technologies, automation, and leadership development.

Career Advancement: Clear pathways to senior dispatch roles, operations management, and cross‑functional opportunities within our global network.

Employee Resource Groups: Inclusive communities that celebrate diversity, promote mentorship, and foster a sense of belonging.

Work Environment & Culture at arenaflex

Our Irving, TX hub is a modern, collaborative space designed to inspire innovation. We champion a culture of safety, respect, and continuous improvement. Employees enjoy:

• Open‑plan workstations with quiet zones for focused tasks.
• State‑of‑the‑art technology tools that streamline dispatch and communication.
• Regular team‑building events, wellness challenges, and community outreach initiatives.
• A commitment to sustainability—our offices are energy‑efficient, and we encourage eco‑friendly commuting options.

Commitment to Diversity, Equity, and Inclusion

arenaflex is dedicated to building a workforce that reflects the rich diversity of the communities we serve. We provide equitable opportunities, support authentic self‑expression, and actively promote an inclusive environment where every voice is heard. Our DEI initiatives include mentorship programs, bias‑training workshops, and partnerships with organizations that champion underrepresented talent.

Equal Opportunity Employment

arenaflex is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application or interview process, please let us know. Our dedicated AskHR team is ready to assist you.

How to Apply

Ready to embark on a rewarding career with arenaflex? Click the link below to submit your application and start your journey toward a better tomorrow.

Apply Job!

Join arenaflex – Shape the Future of Smart Buildings

If you are passionate about delivering exceptional service, thrive in fast‑paced environments, and want to be part of a forward‑thinking organization that values innovation and people, we invite you to apply today. Become a vital member of the arenaflex family and help create safe, efficient, and adaptable spaces that improve lives worldwide.