OUTBOUND FUNDRAISING CALL CENTER AGENTS- REMOTE
OUTBOUND FUNDRAISING CALL CENTER AGENTS- REMOTE Hours: M-F vary 9 AM-9 PM EST; Sat. 9 AM-5 PM. Open availability preferred for shifts in these time frames Salary: $14.25 Hourly Benefits: available after 60 Days for full-time employees About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. SUMMARY OF POSITION We are looking for outbound call center agents dedicated to making a difference to support a national nonprofit fundraising campaign! We are seeking individuals who are compassionate, empathetic, professional, and experienced in donation collection or nonprofit fundraising calls. This role focuses on speaking with previous donors, building meaningful conversations, and helping secure continued support for an important mission-driven organization. JOB DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
- Make outbound calls to previous donors and supporters
- Build rapport and engage in compassionate, donor-focused conversations
- Secure one-time donations and recurring monthly contributions
- Follow approved call scripts while maintaining natural conversation flow
- Accurately document donor information and call outcomes
- Meet quality, compliance, and productivity expectations
- Handle objections professionally while maintaining empathy and professionalism
- Work within campaign calling hours and follow all compliance guidelines
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Previous outbound call center experience
- Previous donation collection, fundraising, political fundraising, nonprofit, or pledge drive experience strongly preferred
- Strong communication and active listening skills
- Ability to show empathy and compassion during conversations
- Comfortable asking for donations and overcoming objections
- Reliable attendance and professionalism
- Basic computer and data entry skills
- Experience working in high-volume outbound environments
SOFT SKILLS NEEDED TO SUCCEED:
- Empathetic and emotionally intelligent
- Confident but not aggressive
- Patient and compassionate
- Motivated by helping others
- Comfortable speaking with a diverse donor base
- Goal-oriented while maintaining a human approach to conversations
PREFERRED BUT NOT REQUIRED EXPERIENCE:
- Nonprofit fundraising campaigns
- Charity or donor outreach
- Collections or retention experience with a soft-skill approach
TECH REQUIREMENTS:
- PC OR LAPTOP WITH WINDOWS 10 OR HIGHER (CHROMEBOOKS AND APPLE PRODUCTS ARE NOT SUPPORTED)
- I-5 CPU OR PROCESSOR
- 8 GB RAM
- WEBCAM
- USB-CONNECTED HEADPHONES
- HIGH-SPEED, HARD WIRED INTERNET (NO WIFI)
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