Customer Service Representative – Walk‑In & Call Center Support for Leading Tile & Natural Stone Manufacturer (Stamford, CT)

Why arenaflex?

arenaflex is the nation’s premier manufacturer of tile and natural stone, delivering high‑performance surfaces to residential and commercial projects across the United States. With a legacy of craftsmanship, innovation, and sustainability, arenaflex has built a reputation for quality that architects, designers, and homeowners trust. Our success is driven by a close‑knit team of professionals who share a passion for excellence and a commitment to creating a supportive, family‑friendly workplace. At arenaflex, we believe that a thriving employee is the cornerstone of a thriving business, which is why we invest heavily in career development, competitive compensation, and a benefits portfolio that goes well beyond the basics.

Position Overview

We are seeking an enthusiastic and detail‑oriented Customer Service Representative to become a vital part of the arenaflex customer experience team in Stamford, Connecticut. In this role, you will be the first point of contact for both walk‑in shoppers and callers, providing product expertise, order assistance, and seamless transaction support. Your ability to balance high‑volume call handling with personalized in‑store service will directly influence customer satisfaction and repeat business.

Key Responsibilities

• Greet and assist walk‑in customers, offering product samples, technical information, and tailored recommendations that align with their design goals.
• Manage a high volume of inbound calls using an Automated Call Distribution (ACD) system, ensuring each interaction is handled promptly and professionally.
• Enter sales orders accurately, verify pricing, check inventory levels, and coordinate transportation logistics to guarantee on‑time delivery.
• Process incoming faxes, generate routine reports, and maintain meticulous records of all customer interactions.
• Collaborate with internal teams—including sales, logistics, and regional service centers—to resolve order discrepancies, product inquiries, and delivery challenges from order entry through final fulfillment.
• Provide proactive follow‑up on open tickets, ensuring customers receive timely updates and resolutions.
• Participate in special projects such as promotional events, new product launches, and process‑improvement initiatives, contributing ideas that enhance the overall customer journey.
• Continuously update product knowledge, staying current on the latest tile collections, natural stone varieties, and industry trends.
• Maintain a clean, organized, and welcoming sales floor and call‑center workspace that reflects arenaflex’s brand standards.

Essential Qualifications

• High School Diploma or GED equivalent (required).
• Minimum of two (2) years’ experience in a call‑center environment or a customer‑service driven role.
• Demonstrated ability to manage customer accounts, process orders, and resolve issues with a focus on accuracy and timeliness.
• Strong verbal communication skills, with a clear, courteous, and confident phone presence.
• Proficiency with standard office software (Microsoft Office Suite) and familiarity with order‑entry systems.
• Ability to multitask effectively while maintaining a high level of attention to detail.
• Flexibility to work a schedule that may include evenings, weekends, or holidays based on business needs.

Preferred Qualifications

• Experience in the building‑materials, tile, or natural‑stone industry.
• Previous exposure to inventory management or logistics coordination.
• Certification or training in customer‑service excellence (e.g., Certified Customer Service Professional).
• Demonstrated problem‑solving skills and a track record of turning challenging situations into positive outcomes.
• Comfort with basic sales techniques and the ability to upsell complementary products.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic interaction with customers both in person and over the phone.
• Organizational Ability: Efficiently manage multiple orders, inquiries, and follow‑ups without sacrificing accuracy.
• Technical Acumen: Quick learner of arenaflex’s order‑entry platforms, inventory databases, and product catalog.
• Team Collaboration: Work seamlessly with cross‑functional teams to resolve issues and improve processes.
• Customer‑Centric Mindset: Proactively anticipate needs, exceed expectations, and foster long‑term loyalty.
• Adaptability: Thrive in a fast‑paced environment where priorities can shift rapidly.

Career Growth & Development

arenaflex is committed to promoting from within and providing clear pathways for advancement. As a Customer Service Representative, you will have access to a structured development program that includes:

• Mentorship from seasoned sales and operations leaders.
• Regular training workshops on product knowledge, advanced communication techniques, and sales strategies.
• Opportunities to transition into specialized roles such as Account Manager, Sales Analyst, or Logistics Coordinator.
• Support for professional certifications and industry conferences.

Our goal is to empower you to build a long‑term career at arenaflex, where your growth is directly tied to the company’s success.

Compensation, Perks & Benefits

While the base hourly rate for this position ranges from $23.41 to $35.04, final compensation will be determined based on experience, skill set, and performance. In addition to a competitive salary, arenaflex offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance with multiple plan options.
• Company‑matched 401(k) retirement plan to help you build a secure future.
• Employee purchase discount on arenaflex products, allowing you to enjoy the same quality you recommend to customers.
• Tuition reimbursement for continued education and skill development.
• Paid time off, holidays, and flexible scheduling to support work‑life balance.
• Performance‑based bonuses, commission opportunities, and discretionary incentive programs.
• Employee assistance programs, wellness initiatives, and a supportive environment for military veterans and active service members.

Work Environment & Culture at arenaflex

Our Stamford location features a modern, collaborative workspace that blends a showroom floor with a state‑of‑the‑art call center. The culture at arenaflex is built on three pillars:

• Respect: Every team member’s voice is valued, and diverse perspectives are encouraged.
• Innovation: We continuously seek smarter ways to serve customers, improve processes, and reduce environmental impact.
• Community: From local charitable initiatives to company‑wide volunteer days, we give back to the neighborhoods we serve.

Employees describe arenaflex as a place where they feel supported, recognized, and motivated to deliver their best work every day.

How to Apply

If you are ready to join a market‑leading organization that values your talent, offers robust growth opportunities, and rewards your dedication, we encourage you to submit your application today. arenaflex proudly welcomes applicants of all backgrounds, including active military, transitioning service members, and veterans.

Apply Job!

Closing Statement

At arenaflex, your role as a Customer Service Representative is more than a job—it’s a chance to become an ambassador for a brand that defines quality in tile and natural stone. Bring your enthusiasm, professionalism, and commitment to service, and help us continue to set the standard for excellence in the industry. We look forward to meeting you and exploring how your career can flourish with arenaflex.