Specialist, Government and Corporate Affairs – Customer Service & Travel Operations at arenaflex

About arenaflex – Soaring Beyond the Skies

At arenaflex, we are more than an airline; we are a global connector that enables people, businesses, and governments to move forward together. With a fleet that touches over 365 destinations and a network that supports millions of passengers each day, arenaflex stands at the intersection of travel, commerce, and public policy. Our commitment to safety, innovation, and exceptional service drives everything we do, and we are looking for passionate professionals who want to help shape the future of aviation while delivering world‑class customer experiences.

Joining the Government and Corporate Affairs Customer Service team means you will be part of a dynamic, high‑visibility group that works directly with regulators, corporate partners, and travelers to ensure smooth operations, compliance, and satisfaction. If you thrive in an environment where every interaction matters, where you can influence policy and deliver tangible results, this role is your runway to a rewarding career.

Why This Role Is a Perfect Fit for You

As a member of the Corporate Affairs Team within the Government Affairs Division, you will blend the art of customer service with the strategic insight of government relations. You will be the voice that bridges passengers’ needs with regulatory requirements, turning challenges into opportunities for improvement.

Key Responsibilities

• Promote and sell air travel: Represent arenaflex’s brand by actively promoting flight options, special programs, and loyalty benefits to both individual travelers and corporate accounts.
• Itinerary creation and fare computation: Build accurate travel itineraries, calculate fares, issue tickets, and process refunds with precision and speed.
• Customer inquiry resolution: Respond to inbound calls, emails, and chat messages, providing clear information on travel policies, flight status, and ticketing options.
• Complaint investigation: Research passenger complaints, coordinate with operations, and communicate resolutions, especially for delayed or cancelled flights.
• Policy communication: Keep customers informed about new regulations, airline policies, and procedural changes that affect their travel experience.
• Collaboration with government stakeholders: Liaise with aviation authorities, customs agencies, and corporate partners to ensure compliance and smooth cross‑border travel.
• Data entry and system management: Utilize the native SABRE reservation system to manage bookings, updates, and reporting.
• Continuous improvement: Identify recurring issues, propose process enhancements, and contribute to training materials that elevate the overall service standard.

Essential Qualifications

• Bachelor’s degree in Business Administration, Public Policy, Aviation Management, or a related field, or equivalent professional experience.
• Demonstrated ability to lead, organize, and manage high‑volume customer interactions with poise.
• Proficiency with the SABRE reservation platform or similar GDS (Global Distribution System) tools.
• Strong problem‑solving skills, with a track record of resourceful and creative resolution of complex travel issues.
• Excellent verbal and written communication skills, capable of translating technical policy language into customer‑friendly explanations.
• High level of initiative, sound judgment, and reliability—attributes essential for a role that often operates under tight deadlines.
• Consistent attendance record and a commitment to punctuality.

Preferred Qualifications

• Experience in government affairs, aviation regulatory compliance, or corporate travel management.
• Additional certifications such as Certified Travel Associate (CTA) or Certified Government Relations Professional (CGRP).
• Multilingual abilities, especially in languages commonly used in international travel corridors.
• Familiarity with data analytics tools to track service metrics and identify trends.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a dedication to turning every interaction into a positive experience.
• Analytical Acumen: Ability to interpret flight data, regulatory updates, and customer feedback to make informed decisions.
• Collaboration: Work effectively with cross‑functional teams—including Operations, Legal, Marketing, and IT—to deliver seamless service.
• Adaptability: Thrive in a fast‑paced environment where priorities shift quickly due to weather, operational changes, or regulatory updates.
• Technology Fluency: Comfort with reservation systems, CRM platforms, and emerging digital tools that enhance the travel experience.
• Leadership Presence: Ability to mentor junior staff, lead by example, and influence stakeholders at all levels.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Structured Training Programs: Comprehensive onboarding, SABRE certification courses, and ongoing workshops on regulatory affairs and customer service excellence.
• Mentorship Networks: Pairing with senior leaders in Government Affairs and Corporate Communications to accelerate your career trajectory.
• Cross‑Functional Rotations: Opportunities to spend time in Operations, Legal, or Marketing, broadening your skill set and preparing you for future leadership roles.
• Industry Conferences: Attendance at aviation and travel industry events, where you can network with peers, regulators, and innovators.
• Leadership Pathways: Clear promotion tracks toward Senior Specialist, Team Lead, Manager of Government & Corporate Affairs, or even broader corporate strategy positions.

Work Environment & Culture at arenaflex

Our culture is built on inclusion, diversity, and a shared passion for flight. arenaflex celebrates the unique perspectives each employee brings, fostering an environment where ideas flourish and collaboration is the norm. Highlights of our workplace include:

• Employee Resource Groups (ERGs): Over 20 ERGs connect team members across functions, cultures, and interests, providing a supportive community and a platform for advocacy.
• Flexible Work Options: Depending on the role, you may enjoy hybrid schedules, remote work days, and flexible hours to balance personal and professional commitments.
• Recognition Programs: Regular awards for outstanding customer service, innovation, and teamwork, ensuring that contributions are celebrated.
• Well‑Being Initiatives: On‑site wellness rooms, virtual health resources, mental‑health counseling, and fitness challenges that promote a healthy lifestyle.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to support you and your loved ones throughout every stage of life.

• Travel Perks: Unlimited access to arenaflex’s global network—travel to 365+ destinations on more than 6,800 daily flights. Share the benefits with family and friends.
• Health & Wellness: Comprehensive medical, dental, vision, and prescription coverage from day one, plus telehealth services, flexible spending accounts, and wellness stipends.
• Retirement Savings: 401(k) plan with employer matching after the first year of service, helping you build a secure financial future.
• Paid Time Off & Holidays: Generous vacation accruals, paid holidays, and additional leave for volunteering or personal development.
• Learning & Development: Tuition reimbursement, certification support, and access to an extensive library of online courses.
• Employee Discounts: Reduced rates on arenaflex flights, partner hotels, car rentals, and lifestyle brands.

How to Apply

If you are ready to combine your passion for customer service with a deep interest in government and corporate affairs, and you want to grow your career within a globally recognized airline, we invite you to join arenaflex. Bring your expertise, your curiosity, and your drive to make a difference for travelers around the world.

Take the next step toward an exciting future—apply today and become part of the arenaflex family!

Apply Job!