Customer Service Representative – Remote Order Management, Freight Claims, Client On‑Boarding, and ERP Support Specialist

About arenaflex – Leading the Future of Remote Customer Experience

arenaflex is a dynamic, technology‑driven organization that empowers businesses worldwide with seamless order fulfillment, logistics coordination, and exceptional customer support. Our mission is to deliver reliable, end‑to‑end solutions that keep our clients moving forward, no matter where they are located. As a fully remote‑first company, arenaflex embraces flexibility, innovation, and a culture of continuous improvement. We are looking for a motivated, detail‑oriented Remote Customer Service Representative to join our growing team and become a trusted partner in our customers’ success stories.

Why This Role Matters

In today’s fast‑paced market, accurate order entry, timely freight claim resolution, and proactive client onboarding are critical to maintaining trust and driving repeat business. As a Remote Customer Service Representative at arenaflex, you will be the frontline champion who ensures every sales order, standing order, and exception is processed flawlessly, while providing world‑class support to our sales force and customers alike. Your work will directly impact key performance metrics, customer satisfaction scores, and the overall efficiency of our supply chain operations.

Key Responsibilities

Order Entry & Sales Support

• Enter daily sales orders into the ERP system with a target error rate of fewer than two mistakes per month.
• Set up new client accounts, ensuring all required documentation and system configurations are completed accurately.
• Assist sales representatives by providing timely order status updates, product availability information, and pricing confirmations.
• Handle exception calls, diagnose issues, and coordinate resolutions to keep order flow uninterrupted.

Standing Order Management

• Create initial standing orders for customers, establishing recurring delivery schedules that align with client needs.
• Maintain standing orders throughout their lifecycle, processing holds, releases, and additions while adhering to strict accuracy standards.
• Monitor standing order metrics and proactively address any discrepancies that could affect service levels.

Exception Processing & Credit Management

• Log and resolve exceptions in the Case module, ensuring each case is documented with clear actions and outcomes.
• Generate credit memos, file freight claims, issue call tags, and follow the defective product procedure to guarantee swift resolution.
• Coordinate reshipments and communicate status updates to both internal teams and external customers.

Freight Claims & Dispute Resolution

• Process freight claims promptly, gathering all necessary paperwork and supporting documentation.
• Investigate disputes with carriers, negotiate settlements, and pursue payment to recover costs for arenaflex and its clients.
• Maintain an organized filing system for claim paperwork to ensure easy retrieval for audits and reporting.

Compliance, Safety, and Core Values

• Demonstrate arenaflex’s Core Values and Purpose in every interaction, embodying integrity, teamwork, and customer focus.
• Attend all scheduled meetings, with an attendance rate of at least 90% annually.
• Clock in and out accurately, maintaining a maximum of one time‑keeping error per month.
• Follow OSHA and all internal safety guidelines, contributing to a zero‑incident workplace.
• Exhibit strong teamwork, managing stress effectively, meeting deadlines, and supporting colleagues when needed.
• Adhere to all company policies and procedures, ensuring a clean record with no verbal or written warnings during the evaluation period.

Essential Qualifications

• Experience: Minimum of 2 years in a relationship‑building customer service role within a tangible‑goods environment.
• Education: High school diploma or equivalent; additional education or certifications are a plus.
• Technical Skills: Familiarity with ERP systems (experience with Epicor or similar platforms is preferred).
• Detail Orientation: Proven ability to manage complex data entry tasks with a high degree of accuracy.
• Communication: Excellent written and verbal communication skills, capable of conveying information clearly to both internal teams and external customers.

Preferred Qualifications & Behaviors

• Experience working remotely for at least one year, demonstrating self‑discipline and effective time management.
• Demonstrated ability to work collaboratively in a virtual team environment, contributing to a positive and inclusive culture.
• Detail‑Oriented: Ability to follow multi‑step processes without missing critical elements.
• Dedicated: Strong sense of loyalty and integrity, consistently delivering on commitments.
• Team Player: Comfortable sharing knowledge, assisting peers, and celebrating collective successes.
• Growth‑Oriented: Eager to take on additional responsibilities and develop new competencies.
• Self‑Starter: Proactive in identifying opportunities for improvement and taking initiative without constant supervision.

Core Skills & Competencies

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and web‑based collaboration tools (Slack, Teams, Zoom).
• Strong analytical abilities to interpret order data, identify trends, and recommend corrective actions.
• Customer‑centric mindset with the ability to empathize, resolve issues, and exceed expectations.
• Time‑management expertise, balancing multiple priorities while meeting strict service level agreements.
• Problem‑solving acumen, especially when handling freight claim disputes and exception processing.
• Adaptability to evolving processes, technology upgrades, and shifting business needs.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its remote workforce. As a Customer Service Representative, you will have access to:

• Structured onboarding programs that cover arenaflex’s ERP system, logistics workflows, and customer service best practices.
• Ongoing training modules on advanced ERP functionalities, freight claim negotiation, and data analytics.
• Mentorship from senior operations leaders who can guide you toward roles such as Senior Customer Support Analyst, Operations Coordinator, or Logistics Manager.
• Opportunities to cross‑train with sales, procurement, and supply chain teams, broadening your business acumen.
• Eligibility for internal certifications and industry‑recognized credentials (e.g., Certified Customer Service Professional, APICS CPIM).

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. You will enjoy:

• Fully remote work with a flexible schedule that respects work‑life balance.
• A collaborative virtual office where regular video check‑ins, team huddles, and social events keep connections strong.
• Access to a modern home‑office stipend, high‑speed internet reimbursement, and ergonomic equipment allowances.
• A supportive leadership team that values employee feedback and continuously refines processes based on frontline insights.
• Recognition programs that celebrate individual achievements, team milestones, and innovative ideas.

Compensation, Perks & Benefits

arenaflex offers a competitive salary package aligned with market standards for remote customer service roles. In addition to base pay, you will receive:

• Performance‑based bonuses tied to accuracy metrics, customer satisfaction scores, and claim resolution efficiency.
• Comprehensive health, dental, and vision coverage, with options for dependents.
• Retirement savings plan with company matching contributions.
• Generous paid time off (PTO) policy, including holidays, sick days, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, virtual fitness classes, and mental‑health resources.
• Employee assistance program (EAP) and access to counseling services.

How to Apply

If you are a detail‑driven, customer‑focused professional who thrives in a remote environment and is eager to contribute to arenaflex’s mission of delivering flawless order management and logistics support, we want to hear from you. Click the link below to submit your application and begin your journey with a company that values growth, teamwork, and excellence.

Apply Job!

Join arenaflex – Your Next Career Chapter Starts Here

At arenaflex, every order processed, every claim resolved, and every client interaction is an opportunity to make a meaningful impact. By joining our remote team, you will become part of a forward‑thinking organization that celebrates innovation, encourages continuous learning, and rewards dedication. Take the next step in your career and help shape the future of customer service excellence. Apply today and become an integral part of arenaflex’s success story.