Remote Part-Time Customer Experience Coordinator – Client Connect Team – arenaflex – Marketing & Media Support

About arenaflex

arenaflex is a global leader in entertainment, media, and immersive experiences, delivering unforgettable moments to millions of fans worldwide. With a legacy of storytelling excellence and a forward‑thinking approach to technology, arenaflex blends creativity, data‑driven insights, and strategic partnerships to shape the future of branded entertainment. Our remote workforce spans continents, cultures, and disciplines, united by a shared passion for delivering customer‑first solutions that exceed expectations. As we continue to expand our digital footprint, we are looking for dynamic, collaborative professionals to join our Client Connect Team and help drive the next wave of innovative, audience‑centric campaigns.

Position Summary

The Remote Part‑Time Customer Experience Coordinator will report directly to a Supervisor or Senior Manager within the Consumer Engagement division. This role is pivotal in supporting the development, execution, and measurement of go‑to‑market strategies across linear, digital, social, and emerging platforms. You will work closely with cross‑functional partners—including sales, marketing, creative, and analytics—to craft compelling, customer‑first proposals, pitch materials, and performance dashboards that align with the strategic goals of arenaflex’s marketing partners.

Key Responsibilities

Strategic Campaign Support

• Assist in the planning, development, and execution of go‑to‑platform (linear, digital, social, and emerging) customer engagement initiatives.
• Collaborate with internal stakeholders to generate innovative ideas for pitch decks, RFP responses, and proactive outreach materials.
• Coordinate the end‑to‑end customer response workflow, ensuring timelines, approvals, and deliverables are tracked and met.
• Maintain and update project trackers, weekly status reports, and performance dashboards for the Client Connect Team.

Administrative & Organizational Excellence

• Provide comprehensive administrative support to the team, including calendar management, meeting coordination, and travel logistics (where applicable).
• Prepare and format presentations using PowerPoint, Keynote, and Google Slides, ensuring brand consistency and visual impact.
• Facilitate communication between internal partners (brand, solutions, revenue, and product teams) to streamline decision‑making processes.
• Organize and archive campaign assets, contracts, and creative files in accordance with arenaflex’s data governance policies.

Stakeholder Relationship Management

• Build and nurture strong relationships with internal stakeholders, external agencies, and marketing partners.
• Act as a liaison for client inquiries, providing timely updates and ensuring a seamless experience throughout the campaign lifecycle.
• Identify opportunities to enhance collaboration and drive cross‑functional alignment.

Essential Qualifications

• Minimum of 12 months experience in advertising, sponsorship, marketing, branded entertainment, or media.
• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
• Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail.
• Strong written, verbal, and presentation communication skills, with the ability to craft clear, persuasive messaging for diverse audiences.

Preferred Qualifications & Skills

• Experience working in a remote or distributed team environment.
• Familiarity with project management tools such as Asana, Trello, or Monday.com.
• Knowledge of digital analytics platforms (e.g., Google Analytics, Adobe Analytics) and basic data interpretation.
• Creative problem‑solving mindset with a strategic orientation toward customer experience.
• Ability to influence and negotiate with internal partners and external agencies.

Core Competencies

• Collaboration: Works effectively across functions, fostering a culture of shared ownership and mutual respect.
• Organizational Acumen: Keeps projects on track through meticulous planning, tracking, and follow‑up.
• Strategic Thinking: Anticipates client needs and aligns deliverables with broader business objectives.
• Adaptability: Thrives in a fast‑paced environment, quickly adjusting priorities as market conditions evolve.
• Customer‑Centricity: Places the client’s experience at the heart of every decision, ensuring solutions are both innovative and actionable.

Career Growth & Development

arenaflex is committed to investing in the professional growth of its employees. As a Remote Part‑Time Customer Experience Coordinator, you will have access to:

• Mentorship programs pairing you with senior leaders in marketing, sales, and product development.
• Online learning platforms offering courses in digital marketing, data analytics, project management, and leadership.
• Opportunities to transition into full‑time roles, senior coordination positions, or specialized tracks such as Campaign Strategy, Client Services, or Brand Partnerships.
• Regular internal webinars that showcase emerging industry trends, new platform capabilities, and best practices from across arenaflex’s global network.

Work Environment & Culture

At arenaflex, we celebrate creativity, curiosity, and collaboration. Our remote workforce enjoys:

• A flexible schedule that respects work‑life balance while meeting client deadlines.
• A culture of inclusion where diverse perspectives are valued and encouraged.
• Virtual team‑building events, hackathons, and brainstorming sessions that keep the spark of innovation alive.
• Access to a digital toolkit that includes high‑speed internet stipends, ergonomic equipment allowances, and wellness resources.

Compensation, Perks & Benefits

While specific salary details will be discussed during the interview process, candidates can expect a competitive hourly rate commensurate with experience, along with the following benefits:

• Performance‑based bonuses tied to campaign success metrics.
• Health, dental, and vision coverage options for eligible employees.
• Retirement savings plans with employer matching contributions.
• Paid time off, sick days, and holidays aligned with a flexible remote work model.
• Professional development budget to support certifications, conferences, and continued education.

How to Apply

If you are a proactive, detail‑oriented professional with a passion for creating memorable brand experiences, we want to hear from you. Join arenaflex’s dynamic Client Connect Team and play a key role in shaping the future of entertainment marketing.

To submit your application, click the link below and complete the short registration form. Our recruiting team will review your profile and reach out to schedule a conversation.

Apply Now – Become Part of arenaflex’s Remote Success Story!

Closing Statement

arenaflex believes that great ideas thrive when talented individuals are empowered with the right tools, supportive leadership, and a collaborative environment. By joining us as a Remote Part‑Time Customer Experience Coordinator, you will contribute to campaigns that delight audiences, drive brand growth, and set new standards for customer engagement. Take the next step in your career journey—apply today and help us turn imagination into reality.