Remote Data Entry Operator – High‑Volume Data Management & Customer Service Support (Work‑From‑Home)

About arenaflex – Leading the Future of Remote Business Operations

arenaflex is a forward‑thinking organization that specializes in delivering seamless, technology‑driven solutions to public works and utility customers across the nation. Our mission is to empower communities by ensuring that critical information flows quickly, accurately, and securely. As a remote‑first employer, arenaflex embraces flexible work arrangements, cutting‑edge collaboration tools, and a culture that values initiative, precision, and continuous improvement. Join a team that is dedicated to making a tangible impact on the lives of millions while enjoying the freedom to work from anywhere.

Position Overview

The Remote Data Entry Operator is a pivotal member of the Customer Service Division within arenaflex’s Business Operations. Reporting to the Data Management Supervisor, you will be responsible for entering large volumes of data with exceptional speed and accuracy, maintaining utility account records, and supporting a variety of administrative processes that keep our customer communications running smoothly. This role demands keen attention to detail, independent judgment, and a proactive mindset to identify and resolve data discrepancies before they affect downstream operations.

Key Responsibilities

• Enter, verify, and update customer information in the arenaflex Customer Information System (CIS) and related public works software platforms.
• Establish and maintain utility accounts, ensuring that each account meets eligibility criteria and is correctly configured for service delivery.
• Prepare, distribute, and complete work orders for field technicians, billing departments, and other internal stakeholders.
• Generate and format files for mass customer communications, including newsletters, outage notices, and promotional materials.
• Assist with the mailing of billing statements, service notices, and other correspondence generated in‑house, ensuring timely and accurate delivery.
• Scan, archive, and retain critical documents in accordance with arenaflex’s records management policies and regulatory requirements.
• Conduct monthly audits of incomplete account transfer requests, identifying gaps and coordinating corrective actions with relevant teams.
• Enter performance metrics into Key Performance Indicator (KPI) tracking databases to support ongoing operational analysis.
• Collaborate with the Customer Service team to resolve data‑related inquiries from internal and external customers.
• Perform other related duties as assigned, contributing to continuous process improvement initiatives.

Essential Qualifications

Education and Experience

• High School Diploma or GED (or equivalent).
• Minimum of two (2) years of experience as a high‑volume data entry operator, typist, or in a similar role that required rapid and accurate data processing.

Technical Requirements

• Demonstrated proficiency in computer skills, including typing speed of at least 60 words per minute with 99% accuracy.
• 10‑key numeric entry proficiency, verified through a standardized assessment.
• Familiarity with Microsoft Office Suite (Excel, Word, Outlook) and experience using web‑based data entry platforms.

Preferred Qualifications

Education and Experience

• Associate’s degree in Business Administration, Data Management, Information Systems, or a related field.
• Additional two (2) years of experience in high‑volume data entry, preferably within a utility, public works, or customer service environment.

Special Requirements

• Advanced typing speed (70+ WPM) and superior 10‑key accuracy.
• Experience with customer relationship management (CRM) or enterprise resource planning (ERP) systems.
• Demonstrated ability to work independently, prioritize tasks, and meet strict deadlines while maintaining data integrity.

Core Skills & Competencies

• Attention to Detail: Ability to spot inconsistencies, typographical errors, and data anomalies quickly.
• Analytical Thinking: Comfortable performing audits, reconciling data sets, and suggesting process enhancements.
• Communication: Clear written communication for documenting procedures and responding to internal queries.
• Time Management: Efficiently juggle multiple data entry tasks while adhering to service level agreements (SLAs).
• Technology Savvy: Quick learner of new software tools, with a willingness to adopt automation solutions.
• Integrity & Confidentiality: Commitment to safeguarding sensitive customer information in compliance with privacy regulations.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its remote workforce. As a Data Entry Operator, you will have access to:

• Structured onboarding programs that cover arenaflex’s systems, data governance policies, and industry best practices.
• Ongoing training modules on advanced Excel functions, data validation techniques, and emerging data‑management technologies.
• Mentorship from senior analysts and operations managers who can guide you toward roles such as Data Analyst, Quality Assurance Specialist, or Operations Coordinator.
• Opportunities to participate in cross‑functional projects, including process automation initiatives and customer experience improvement teams.
• Certification support for industry‑recognized credentials such as Certified Data Management Professional (CDMP) or Microsoft Office Specialist (MOS).

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and collaboration. arenaflex provides:

• A fully equipped home office stipend to ensure you have ergonomic furniture, high‑speed internet, and necessary hardware.
• Regular virtual team‑building events, wellness challenges, and “coffee chat” sessions to foster connection among dispersed colleagues.
• A transparent communication model where leadership shares quarterly business updates, strategic goals, and performance metrics.
• An inclusive environment that celebrates diversity, encourages open dialogue, and supports employee resource groups (ERGs) focused on various interests and backgrounds.
• Access to a 24/7 employee assistance program (EAP) for mental health, financial counseling, and legal advice.

Compensation, Perks & Benefits

arenaflex offers a competitive salary package that reflects your experience and the high‑quality work you will deliver. In addition to base pay, you can expect:

• Performance‑based bonuses tied to accuracy metrics and productivity milestones.
• Comprehensive health, dental, and vision insurance plans with employer contributions.
• Retirement savings options, including a 401(k) match.
• Paid time off (PTO) that accrues monthly, plus paid holidays and sick leave.
• Professional development budget for courses, conferences, and certifications.
• Flexible scheduling that allows you to balance work with personal commitments.
• Recognition programs that celebrate outstanding data accuracy, innovative ideas, and teamwork.

Equal Opportunity Commitment

arenaflex is proud to be an equal opportunity workplace. We are committed to providing fair employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law. We also consider qualified applicants with criminal histories in accordance with applicable regulations.

How to Apply

If you are a meticulous, self‑motivated professional who thrives in a remote setting and is eager to contribute to a mission‑driven organization, we want to hear from you. Click the link below to submit your application and begin your journey with arenaflex.

Apply Job!

Join arenaflex Today

At arenaflex, your work directly supports the essential services that keep communities running smoothly. By ensuring data integrity and operational efficiency, you become an integral part of a larger purpose—delivering reliable, customer‑focused solutions at scale. Take the next step in your career and become a valued member of our remote team. Apply now and help us shape the future of data‑driven public service.