Full-Time Customer Service Representative – Insurance Sales, Account Management & Client Relationship Development at arenaflex

About arenaflex – Leading the Way in Insurance Solutions

arenaflex is a dynamic, customer‑centric insurance agency headquartered in Tulsa, Oklahoma. With a reputation built on trust, integrity, and innovative risk management, arenaflex delivers a broad portfolio of personal and commercial insurance products to individuals, families, and businesses across the region. Our mission is to protect what matters most to our clients while providing an exceptional experience that turns first‑time policyholders into lifelong partners. As we continue to expand our footprint, we are looking for passionate professionals who share our commitment to service excellence and growth.

Why This Role Matters

The Customer Service Representative position is the front line of arenaflex’s client engagement strategy. You will be the trusted voice that guides customers through policy options, resolves claims, and uncovers opportunities to enhance their coverage. Your ability to blend empathy with proactive sales techniques will directly influence customer satisfaction, retention, and the overall profitability of our agency.

Key Responsibilities

• Insurance Quotations & Sales: Develop accurate insurance quotes, deliver compelling sales presentations, and close policies that meet the unique needs of each client.
• Policy Administration: Process customer‑initiated policy changes, endorsements, and cancellations with precision and timeliness.
• Document Management: Secure all trailing documents from customers, ensuring compliance with regulatory standards and internal audit requirements.
• Claims Support: Field incoming claim calls, guide customers through the claims process, and follow up to guarantee a smooth resolution.
• Evidence of Insurance (EOI): Complete and deliver EOI requests promptly for corporate and individual clients.
• First‑Impression Service: Greet every customer entering the office with a friendly, helpful demeanor, setting a positive tone for the interaction.
• Premium Collection: Accept and process premium payments, providing clear explanations of billing details.
• Cross‑Sell & Up‑Sell: Treat each contact as an opportunity to introduce additional financial products, enhancing the client’s protection portfolio.
• Data Accuracy: Verify and update phone numbers, addresses, and email addresses during each interaction to maintain a clean, reliable database.
• Phone Management: Answer incoming calls on the first ring, return voicemails promptly, and maintain professional phone etiquette at all times.
• Product Knowledge: Stay current on new insurance products, services, and industry trends to provide informed recommendations.
• Relationship Building: Cultivate strong, lasting relationships with clients, positioning arenaflex as their go‑to insurance partner.

Essential Qualifications

• Demonstrated upbeat, positive, and enthusiastic attitude toward customers and teammates.
• Proven ability to initiate and nurture relationships from a cold start, turning prospects into satisfied policyholders.
• Exceptional multi‑tasking skills with a track record of following through on commitments and follow‑ups.
• Strong verbal and written communication skills, coupled with polished interpersonal abilities.
• Professional phone etiquette and a calm, solution‑focused demeanor under pressure.
• Solid problem‑solving capabilities, enabling you to address client concerns efficiently.
• Prior experience in insurance, financial services, or a related customer‑facing role is highly desirable.

Preferred Qualifications & Experience

• 2+ years of experience in insurance sales, policy administration, or claims handling.
• Familiarity with insurance quoting software and CRM platforms.
• Certification such as CPCU, AINS, or equivalent industry credentials.
• Experience working in a fast‑paced, high‑volume call center or agency environment.
• Demonstrated ability to meet or exceed sales targets while maintaining high service standards.

Core Skills & Competencies

• Customer‑Centric Mindset: Ability to put the client’s needs first and deliver personalized solutions.
• Sales Acumen: Comfortable identifying upsell opportunities and articulating value propositions.
• Attention to Detail: Accurate data entry and meticulous document handling.
• Time Management: Efficiently prioritize tasks to balance sales, service, and administrative duties.
• Team Collaboration: Work seamlessly with underwriters, claims adjusters, and senior agents to resolve client issues.
• Adaptability: Thrive in a dynamic environment where product offerings and regulations evolve.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. As a Customer Service Representative, you will have access to:

• Comprehensive onboarding and hands‑on training programs designed to accelerate your mastery of insurance products and sales techniques.
• Ongoing mentorship from seasoned agents and managers who will guide you toward advanced roles such as Account Executive, Sales Manager, or Underwriter.
• Industry certifications and continuing education courses, fully funded by arenaflex, to keep your knowledge current and your career trajectory upward.
• Regular performance reviews that identify growth areas and set clear pathways for promotion and increased earning potential.

Work Environment & Culture at arenaflex

Our office in Tulsa offers a collaborative, supportive atmosphere where teamwork and individual achievement are both celebrated. Key cultural pillars include:

• Customer First: Every decision is guided by the goal of delivering the best possible experience to our clients.
• Integrity & Transparency: Open communication and ethical practices are non‑negotiable.
• Innovation: We encourage creative problem‑solving and the adoption of new technologies to stay ahead of industry trends.
• Work‑Life Balance: A structured Monday‑through‑Friday schedule with evenings off supports personal time and family commitments.
• Recognition: Regular awards, incentives, and public acknowledgment of outstanding performance.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that reflects the value you bring to the organization:

• Base Salary + Commission + Bonus: A performance‑driven compensation model that rewards both individual achievement and team success.
• Paid Time Off (PTO): Generous vacation and sick leave to recharge and maintain wellbeing.
• Health, Dental, & Vision Insurance: Comprehensive coverage options for you and eligible dependents.
• Life Insurance: Financial protection for your loved ones.
• Retirement Savings Plan: Access to a 401(k) with company matching contributions.
• Professional Development Stipends: Funding for certifications, conferences, and training.
• Employee Assistance Programs: Resources for mental health, financial counseling, and work‑life balance.

How to Apply

If you are ready to launch a rewarding career with arenaflex, we invite you to submit your application today. Click the link below to begin the process:

Apply Job!

Join arenaflex – Make an Impact Every Day

At arenaflex, you will be part of a forward‑thinking team that values your ideas, celebrates your successes, and provides the tools you need to thrive. Your dedication to exceptional service will help us protect families, businesses, and communities across Oklahoma and beyond. Take the next step in your professional journey—apply now and become a cornerstone of arenaflex’s continued growth and excellence.