Customer Experience & Technical Support Specialist I – Remote Call Center Hero (Connectivity, Troubleshooting, and World-Class Service with arenaflex)

About arenaflex: Where Human Connection Powers Everything We Do

At arenaflex, we believe that meaningful connections are the foundation of extraordinary experiences. In a world that often feels rushed and impersonal, we are building something different—a customer experience culture rooted in empathy, curiosity, and the relentless pursuit of getting it right the first time. arenaflex is more than a technology and communications company; we are a team of problem-solvers, storytellers, and trusted advisors who show up for our customers when it matters most.

Whether our customers are setting up a new device, navigating a confusing billing question, or trying to understand the latest features of their service, our team members are the steady, knowledgeable voices on the other end of the line. We are proud to be a remote-first organization that invests deeply in our people, our tools, and our culture. If you are looking for a career where your personality, technical aptitude, and desire to make a difference can converge into a deeply rewarding profession, you have just found your next home. Welcome to arenaflex.

Position Overview: The Heartbeat of the arenaflex Customer Experience

We are hiring a full-time Customer Experience & Technical Support Specialist I to join our dynamic, remote call center team. In this role, you will be the first human point of contact for customers who rely on arenaflex for their connectivity, entertainment, and smart home needs. You will troubleshoot in real time, educate with patience, recommend solutions that genuinely improve our customers' lives, and own each interaction from start to finish. If you have a passion for technology, an instinct for service, and the energy to thrive in a fast-paced, ever-changing environment, this role was built for you.

You do not need an IT degree to succeed here. What you need is empathy, resourcefulness, a willingness to learn, and the kind of curiosity that turns a "how do I reset this?" call into a five-star experience. Training begins on 11/11/2024, and upon successful completion, you will transition into a flexible schedule designed to support our 24x7, 7-days-a-week operation—including evenings, weekends, and holidays. We will equip you with cutting-edge tools, comprehensive coaching, and a supportive leadership team that truly cares about your growth.

What You Will Do Each Day

• Be the Real-Time Troubleshooter: Help customers navigate a wide range of technical challenges, from password resets and DVR setup to connectivity diagnostics, device pairing, and basic network configuration. You will translate complex concepts into simple, friendly language.
• Resolve on the First Call: Our philosophy is simple—get it right the first time. You will use active listening, critical thinking, and a robust knowledge base to resolve issues without unnecessary transfers, because every minute a customer waits is a minute too long.
• Educate and Empower: Beyond solving problems, you will help customers understand their products and services so they feel confident and capable going forward. You will be a product ambassador who makes technology approachable.
• Identify Opportunities to Help: As you build rapport, you will recognize moments to suggest additional products, service upgrades, or features that genuinely fit the customer's needs. You will adjust billing, arrange solutions, and ensure a seamless experience from greeting to goodbye.
• Own the Customer Experience: You will think and act in ways that put the customer first in every decision. Exceeding expectations is not a goal—it is the standard at arenaflex.
• Embrace Constant Change: Technology evolves, products evolve, and customer expectations evolve. You will adapt with enthusiasm, viewing each new challenge as an opportunity to sharpen your skills.

What We Are Looking For: The Qualities That Make You a Great Fit

We are not just hiring a résumé—we are hiring a personality, a mindset, and a heart for service. The ideal candidate is as comfortable talking with people as they are navigating technology. You are the kind of person who stays calm under pressure, finds creative solutions, and approaches every call with a genuine desire to help. If you are adaptable, personable, and energized by the idea of turning customer challenges into moments of delight, we want to meet you.

Minimum Qualifications

• High school diploma, GED, or equivalent relevant work experience
• At least 6 months of experience providing customer service or selling products and services
• Residency in or surrounding community of Wichita, KS; Baton Rouge, LA; Oklahoma City, OK; Omaha, NE; or Hampton Roads, VA
• Reliable, high-speed internet connection in your home
• A quiet, dedicated workspace where you can focus and engage professionally

Preferred Qualifications

• 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
• 6+ months of experience working in a position that required meeting sales goals or performance metrics
• 1–2 years of work experience in a customer service role (not necessarily in a call center environment)
• Keen aptitude for helping customers and an unwavering customer experience focus
• Enthusiastic, personable demeanor with the ability to adapt and thrive amid constant change
• Previous telecommunications, cable, or broadband industry experience is a plus

Compensation and Schedule Details

At arenaflex, we believe great work deserves great pay. As part of our customer experience driven team, you will earn a competitive hourly rate starting at $18.00/hour. If your assigned schedule includes evening or overnight hours, you will receive shift differentials of $1.25/hour for shifts between 6:00 PM and 10:00 PM and $2.25/hour for shifts between 10:01 PM and 6:00 AM.

Following training, you will participate in a shift bid process alongside your Onboarding Supervisor. Schedules are based on the needs of the business and our customers, so you can expect a mix of 8-hour and 10-hour shifts. Our operating model runs 24x7, 365 days a year, including weekends and holidays, so flexibility is essential. The good news? We work hard to honor personal preferences whenever possible and offer the kind of flexibility that supports a healthy work-life balance.

Why You Will Love Working at arenaflex

We do not just offer jobs—we build careers. arenaflex is committed to creating an environment where talented people can do their best work, grow professionally, and feel supported at every step of the journey.

Innovative Technology at Your Fingertips

You will be equipped with the latest workspace tools, hardware, and software so you can focus on what you do best—delivering exceptional customer experiences. We invest in technology so you can invest in our customers.

Comprehensive Benefits Package

• Health & Wellness: Medical, dental, and vision insurance options to keep you and your family covered
• Financial Security: 401(k) plan with company match to help you build long-term financial stability
• Generous Paid Time Off: Vacation, sick leave, parental leave, and flexible wellness days to recharge when you need it most
• Tuition Reimbursement: We support your academic pursuits and ongoing education
• Adoption Assistance: Financial support for growing your family through adoption
• Volunteer Paid Time Off: Paid time to give back to the causes you care about
• Childcare and Eldercare Resources: Because life is full, and we want to help you manage it all
• Pet Insurance: Because your furry family members matter too
• Free Internet & Service Discounts: Arenaflex services valued at up to $300/month at no cost or deeply reduced rates

Growth and Career Development

Growth is not just a buzzword at arenaflex—it is a promise. From day one, you will have access to ongoing training, mentorship, and skill-building opportunities. We actively encourage internal mobility and cross-functional exploration, so as you develop, you can pursue new challenges, new teams, and new levels of impact. Whether your career path leads you deeper into technical support, leadership, sales, or another area of our growing business, we will be there cheering you on.

A Culture That Cares

arenaflex is built on the foundation of mutual trust, collaboration, and a shared commitment to doing meaningful work. Our diverse and inclusive culture invites you to bring your authentic self to work every single day. We believe that when people feel valued, supported, and empowered, they do extraordinary things. Our leadership team is approachable, our peers are collaborative, and our mission is clear: create moments of real human connection in everything we do.

Remote Flexibility, Real Connection

Work from the comfort of your home, in your favorite chair, with your pet by your side. Our remote-first approach is designed to give you the focus and flexibility you need to thrive—while still being part of a connected, engaged team that feels more like family than coworkers.

About arenaflex: Our Story and Our Mission

arenaflex has been making its mark for over a century, building and evolving world-class businesses that stay true to a powerful set of values. Our primary divisions are dedicated to delivering smarter, more connected experiences—from advanced broadband communications to pioneering transportation alternatives and breakthrough clean energy solutions. We are also expanding into exciting new spaces like cleantech and healthcare, all with the goal of building a better future for the next generation.

We are looking for the talent of today who will become the leaders of tomorrow. If you are passionate about technology, obsessed with customer experience, and ready to make your mark in a company that truly values its people, arenaflex is the place for you.

Equal Opportunity Employer

arenaflex is an Equal Employment Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. arenaflex provides reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would cause an undue hardship.

Ready to Make Your Mark?

If you are ready to launch a meaningful career with a company that invests in you, values your contributions, and celebrates human connection in everything it does, we want to hear from you. Join the arenaflex family and become part of a team that is redefining what it means to deliver world-class customer experience—one call, one connection, one moment at a time. Apply today and start your journey with arenaflex on 11/11/2024.