Customer Onboarding Project Manager
What You'll Be Doing As a Project Manager, you will lead the successful onboarding and migration of enterprise clients from on-premises environments to cloud-based platforms, ensuring a seamless transition and exceptional customer experience.
Key Responsibilities
Lead end-to-end client onboarding and cloud migration projects from initiation through to successful delivery. Develop and maintain detailed project plans, timelines, milestones, and risk registers to ensure projects remain on track. Collaborate closely with technical teams, solution architects, and stakeholders to align migration activities with client requirements and readiness. Facilitate discovery and planning workshops to assess client infrastructure, data quality, business processes, and security requirements. Serve as the primary point of contact for clients throughout the onboarding and migration lifecycle. Provide proactive communication, stakeholder management, and expectation setting to ensure a positive customer experience. Monitor project progress, identify risks and dependencies, resolve blockers, and escalate issues when necessary. Ensure compliance with data governance policies, GDPR, security standards, and industry best practices throughout the migration process. Drive continuous improvement initiatives by capturing lessons learned and incorporating client feedback into onboarding processes. What You'll Bring Essential Skills & Experience 5+ years of experience managing complex IT projects, ideally within cloud migration, data migration, digital transformation, or enterprise onboarding environments. Strong understanding of cloud technologies, migration frameworks, and project delivery methodologies. Demonstrated experience managing cross-functional teams and coordinating technical and business stakeholders. Excellent stakeholder management and communication skills, with the ability to translate technical concepts into business value. Solid understanding of data governance, GDPR, information security, and compliance considerations in cloud environments. Strong organizational and planning skills, with the ability to manage multiple projects and priorities simultaneously. Experience using project management tools, risk management frameworks, and reporting methodologies.
Preferred Qualifications
PMP, PRINCE2, Agile, Scrum Master, or equivalent project management certifications. Experience working within SaaS, cloud platform, data migration, or enterprise software implementation environments. Familiarity with enterprise cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP). Apply To This Job