[Remote] Senior Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. As a Senior Customer Success Manager, you'll help stakeholders derive lasting value from a platform they rely on every day, managing strategic accounts and driving renewals based on business outcomes.

Responsibilities

• Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR)
• Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
• Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early
• Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed
• Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows
• Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events

Skills

• Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence
• Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result
• Proven track record of owning a B2B SaaS portfolio — building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts
• Enjoys operating in an AI-enabled environment, adapting to evolving tools and processes
• Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions
• Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus

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