[Remote] Account Manager- Workforce Identity- East (NY/NJ/MD/DC)

Note: The job is a remote job and is open to candidates in USA. ID.me is a next-generation digital identity wallet that simplifies secure identity verification online. The Account Manager will be responsible for managing and expanding relationships with enterprise customers and platform partners, ensuring strong retention and growth across the employee lifecycle.

Responsibilities

• Carry and exceed a formal quota composed of renewal revenue (GRR), expansion (NRR), and partner-sourced bookings
• Identify 'white space' within current customers and build multi-year expansion plans
• Proactively manage the renewal process starting 180 days out, ensuring zero 'dark' periods or budget lapses
• Identify at-risk accounts early by monitoring adoption health
• Serve as the primary point of contact for assigned platform partners
• Partner with AEs to close pipeline sourced through partners
• Train and equip partner sellers to position ID.me and generate qualified leads
• Help partners win and expand their own business with ID.me as a differentiator
• Leverage partner relationships to embed ID.me across more checkpoints of the hiring and employment lifecycle
• Maintain and deepen relationships with decision-makers on both sides
• Lead high-impact EBRs that translate performance data into measurable outcomes
• Act as a strategic liaison to our Product team

Skills

• 5+ years in a quota-carrying account management, customer success, or 'hunter' sales role
• Success co-selling with or managing technology platform partners, channel relationships, or alliances
• Familiarity with enterprise HR, security, and IT buyers and budgets, with a preference for experience in employment, hiring, identity, or security-related solutions
• A year-over-year track record of achieving quota, hitting retention targets, and being recognized as a top performer
• Experience managing portfolios and closing opportunities with ACVs ranging from $100k to $1m+ on 6- to 12-month sales cycles
• Trained in leading sales methodologies (e.g., Command of the Sale, MEDDIC)
• Experience with Salesforce
• Experience working for a team in a startup at a growth stage is highly desired

Benefits

• Comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistant program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit

Company Overview