[Remote] Sales Operations Manager

Note: The job is a remote job and is open to candidates in USA. Collibra is a company that helps customers realize the full value of data intelligence. They are seeking a Sales Operations Manager to design and own Salesforce processes, reporting infrastructure, and capacity planning to enable scalable delivery of services.

Responsibilities

• Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations
• Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility
• Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering
• Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence
• Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership

Skills

• 5+ years of operations experience within a SaaS, professional services, or consulting organization
• Hands-on technical experience configuring Salesforce, including Flow Builder, custom object modeling, and advanced reporting
• Experience building and scaling operational workflows for professional services teams
• A bachelor's degree or equivalent related working experience is required
• Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows
• This position is not eligible for visa sponsorship
• Familiar with applying Professional Services Automation (PSA) software integrated with Salesforce (Certinia / FinancialForce preferred)
• Familiar with the data intelligence or data governance industry; a Salesforce certification (Administrator, Advanced Administrator, or Platform App Builder) is considered a plus

Benefits

• Bonus potential
• Equity for eligible roles
• A Flex Fund monthly stipend
• Pension/401k plans
• Competitive total rewards package
• Flexible offerings sit on a foundation of competitive compensation, health coverage, and time off

Company Overview