[Remote] SSO Key Account Manager (PacNW)

Note: The job is a remote job and is open to candidates in USA. Tektronix, a wholly owned subsidiary of Ralliant Corporation, is seeking a highly motivated Key Account Manager to join their Service Sales Organization. This role is responsible for managing a portfolio of strategic accounts, ensuring customer retention, contract renewals, revenue growth, and strategic account governance.

Responsibilities

• Own and manage relationships for assigned Tier 1 and Tier 2 named accounts, serving as the primary point of accountability
• Develop and execute strategic account and territory plans focused on retention, expansion, and long-term customer partnerships
• Build a deep understanding of customer organizations, including stakeholders, departments, strategic initiatives, and future needs
• Own and execute the end-to-end renewal lifecycle in alignment with SSO renewal governance and QMS procedures
• Proactively manage renewal timelines using defined milestones (internal reviews, proposal development, executive discussions, and contract finalization)
• Develop pricing strategies and negotiate contract terms, including volume-based pricing and justified price adjustments
• Present and secure multi-year service agreements (MSA/SOW, Master Quotes) and identify opportunities to convert on-demand customers to contracted relationships
• Identify renewal risk, underutilization, or compliance gaps and lead enablement plans to mitigate churn
• Lead and facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings
• Present performance metrics, renewal strategies, compliance insights, and value realization to customer leadership and executive stakeholders
• Coordinate cross-functional engagement with service delivery, labs, finance, legal, and sales leadership to drive customer outcomes
• Engage with customers to assess current and future calibration and service needs
• Recommended appropriate on-site, depot, or hybrid calibration solutions based on customer requirements
• Clearly articulate Tektronix's service value proposition and differentiate offerings to support retention and growth
• Maintain accurate pipeline, renewal opportunities, and activity logging in the designated CRM system (Dynamics)
• Manage post-sales activities including quotes, contract extensions, customer re-engagement, and follow-up
• Achieve assigned KPIs and revenue quota on a monthly, quarterly, and annual basis
• Support continuous improvement initiatives aligned with RBS (Ralliant Business System) principles
• Participate in ongoing training to enhance professional development and job effectiveness

Skills

• Demonstrated success managing complex, high-value customer accounts
• Strong project and time-management skills with the ability to manage multiple renewal timelines simultaneously
• Ability to work independently while collaborating effectively with cross-functional teams
• Strong analytical, problem-solving, and decision-making skills
• Professional communication skills across phone, email, and virtual platforms (Teams, WebEx)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• U.S. Citizen or U.S. Permanent Resident
• 2+ years of experience in account management, sales, or customer-facing service roles
• Bachelor's degree preferred
• Prior experience using a CRM platform (Dynamics or Salesforce preferred)
• Strong interpersonal and relationship-building skills
• Strong analytical and strategic thinking capabilities
• Excellent written and verbal communication skills
• Advanced proficiency in Excel and PowerPoint
• Negotiation and contract-based selling experience
• Experience leading customer governance activities, including QBRs, renewal planning, compliance reviews, and escalation management

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