[Remote] Director, People Operations

Note: The job is a remote job and is open to candidates in USA. Midi Health is experiencing rapid growth and is looking for a Director of People Operations to establish the operational framework for the People team. This role involves designing scalable systems for employee lifecycle management, building analytics capabilities, ensuring compliance, and fostering cross-functional partnerships.

Responsibilities

• Design and run the operating system of the People team: the people calendar, planning cadences, process documentation, and review rhythms that let the function scale
• Build the accountability infrastructure that keeps priorities clear, progress tracked and delivery consistent across the team
• Own people policies, handbooks, and operational documentation, keeping them current and accessible
• Take a systems and operational approach to the entire employee lifecycle and experience — turning what are often one-off, reactive moments into scalable, predictable, repeatable systems and cadences. This includes:
• Onboarding & offboarding: the internal operational lifecycle from offer-accepted through preboarding, background checks, equipment provisioning (in partnership with IT), onboarding into Midi HQ, and a clear offboarding system for both HQ and clinician populations
• Internal moves & growth: operationalizing leveling and titling frameworks, job architecture, and promotion cadences — owning the system and cadence by which they run
• Talent & engagement cadences: the operating rhythm for talent management cycles, performance and calibration cadences, and engagement and pulse-survey cadences — owning the instrumentation and the predictable cadence
• Benefits & program changes: operationalizing benefits and program changes — systems, enrollment mechanics, and change management
• Build and maintain people analytics capabilities — ensuring data integrity, reporting accuracy, and strong governance across people systems and the full employee lifecycle
• Own Midi's Corporate workforce planning process: building the data infrastructure and forward-looking org design capability that allows the company to stay ahead of its growth rather than react to it
• Partner with Finance on corporate headcount planning and forecasting; translate people data into actionable insights for the VP, People and senior leadership
• Ensure compliance with multi-state employment laws, audits, and reporting requirements in partnership with Finance, Legal, and other departments
• Own people risk management processes
• Set the People team's systems, automation, and AI priorities — define the needs, use cases, and success metrics, and partner with IT, Product, and Engineering to determine prioritization and roadmap
• Own the HRIS and core people systems as the business owner — accountable for requirements, data governance, adoption, and change management
• Model what an AI-native people function looks like
• Work closely across the People, Talent, IT, Finance, and Product teams to ensure shared processes are well-designed, documented, and consistently executed
• Align the People team’s operating rhythm with the company planning cycles and operate effectively in Midi’s collaborative cross-functional model

Skills

• Minimum of 10 years of experience in Business Operations, People Operations or a related function, with a demonstrated track record of building and scaling operational infrastructure in high-growth environments
• Strong analytical skills and demonstrated ability in using data to develop insights and foresights
• Demonstrated ability to design and implement processes and systems that scale — not just fix what's broken today
• Genuine enthusiasm for and experience with AI and automation applied to HR or operational workflows
• Highly organized, detail-oriented, and skilled at managing multiple workstreams simultaneously without dropping the ball

Benefits

• This role is also eligible for additional compensation, including equity and benefits.

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