[Remote] Senior Program Manager, Partner Services Success Americas

Note: The job is a remote job and is open to candidates in USA. Zscaler is an AI-forward enterprise focused on digital transformation and cybersecurity. They are seeking a Senior Program Manager, Partner Services Success Americas to enhance partner-led services by driving execution, improving opportunity progression, and strengthening partner readiness across various teams.

Responsibilities

• Drive theater-level execution of partner-led services motions. You will inspect active opportunities, identify stalled deals, surface execution gaps, and ensure clear next steps and ownership across all stakeholders
• Establish and run regional inspection cadences, opportunity review rhythms, and escalation paths to improve visibility, accountability, and acceleration across partner-led services activity
• Support strategic partners in maturing their services motions by identifying readiness gaps, tracking progress, and coordinating briefings to move partners from initial interest to repeatable execution
• Build practical, field-facing playbooks, templates, and inspection guides that translate regional learnings into repeatable assets for broader global adoption

Skills

• 7–10 years of experience in partner programs, channel operations, partner success, professional services, managed services, consulting/advisory, or SaaS GTM execution
• Proven experience working across Sales, Channel, Services, and Partner organizations to drive execution without direct authority
• A strong bias for action regarding opportunity inspection, cadence management, and executive-ready reporting
• Experience building practical field-facing playbooks, templates, and operating models that enable consistent execution at scale
• Strong business acumen with the ability to simplify complex workflows and tailor messaging for regional and global stakeholders
• Comfortable working across time zones as needed
• Experience supporting partner-led professional services, managed services, co-delivery, or advisory services motions
• Background working with GSIs, National Solution Providers, VARs, MSSPs, or large enterprise SaaS partner ecosystems
• Technical familiarity with CRM, PRM, PSA, partner portals, and services attach tracking/reporting dashboards

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Company Overview

Company H1B Sponsorship